Manager, Cheque Operations, Hyderabad

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Cheque Operations, Hyderabad

Purpose of the role

• Cheque Operations supports processing and other cheque-related activities for multiple business entities across the group. Cheques Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Cheques operations. Several differing platforms are used for different business regions. The fact that the large payment transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on the Payment Instructions and ensuring that tasks are prioritized, processed, governed, and completed in accordance with agreed procedures. The employee needs to ensure all delegated tasks, queue level checks, and specialized tasks allotted to the role holder are duly completed and should assist the team in achieving SLA targets. The role holder may have some specialized process-level responsibilities and unique tasks that may be analytical and representational in nature. Additionally, the role holder has responsibilities of managing a set of employees in the GCB 7 and 8 job categories and working with them towards the achievement of process SLAs. The job holder is also accountable for the development of these individuals and needs to build/manage team/s.
• Governance and Committee Memberships (membership of ExCos, Risk Management Meeting) -The Role holder needs to participate in governance forums for respective processes to discuss and highlight issues with key stakeholders and business areas.

In this role, you will:

• Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.) An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets. Responsible for ensuring that tasks are prioritized, processed, and completed in accordance with procedures.
• Customer calls are handled as per the company standards and focus must be on the customer’s experience with the product and the bank. Responsible for ensuring that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained. Knowledge and experience are shared with colleagues, aiding on referred/technical issues. Completion of all tasks assigned by the line manager which includes picking up calls in queue, clearing the mailbox, and ensuring processing of all the requests within the Cutoffs
• Responsible for ensuring all end-of-day checks are duly completed and assisting the team leads to achieve SLA targets. The job involves financial and reputation risk so all the investigation work should be sorted out within SLA and must engage in cross-skilling. Take measures to provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills.
• Build, lead, motivate, and manage an operations team while establishing strong work ethics and open channels of communication. Responsible for ensuring that the team acts as a single point of contact between the project/business teams of the function. Role holder will be responsible for managing the relationships with the management of HSBC businesses in the host country from an Operations perspective and ensure timely/effective resolution of escalated issues.
• Role holder will drive and implement the yearly AOP plan for the section that maximizes capacity utilization. Exhibit a very high degree of planning & flexibility to certify the plan is achieved throughout the year. Role holder needs to establish an interface with management across sites. Overall supervision of the process performance via process improvement initiatives along with strengthening the controls for the processes.
• Coordinating with various functions for projects and meeting regulatory requirements. Interacting with other teams to replicate best practices across sites. Take measures to provide guidance and support in all Recruitment-related initiatives for the Centre. To continually re-assess the operational risks inherent in the business. Maintain HSBC regulatory and internal control standards, including the timely implementation of audit points, and to manage operational risk, including its identification, assessment, mitigation and controls, loss identification, and reporting in accordance with the Group's Operational Risk framework. To implement the Group Compliance Policy by maintaining compliance risk in conjunction with the relevant Compliance Department Enable to establish the new structure that is built around the eight Payment Services business by deploying management techniques that facilitate the management of the function across sites.
• Leadership and Teamwork - People management is at the core of this job role and is the main responsibility of the role holder. Provide efficient resolution to staff and customers while on calls or providing responses with clarity of thought. Ensure error-free and quality processing for self and team. Good team player and possess leadership abilities. Liaising with business areas, senior stakeholders, peers, colleagues, and staff of lower GCB grades for business purposes.
• Understanding critical documentation and interpreting information and risk involved. Ability to handle work independently and thorough understanding of the job objectives. Sharing trends, observations, and issues in a timely manner. Proactive collaboration to be displayed across sites. High speed and accuracy of complex processing and escalated items. All administrative tasks critical to the management of the process, staff morale, employee welfare, management of capacity, leaves, learnings, development plans, etc.
• Others -Major Challenges - This is a role that is that is inconsistently applied across the HSBC Service network. Client coverage tiers are not globally consistent. Complexity of working in a matrix environment with several stakeholders with differing goals/expectations Managing multiple time sensitive tasks Potentially work with countries where limited or no set processes or procedures exist.
• Adapting to a fast-paced work environment and continually changing lines of communication, technological advances etc. the skills of the job holder will be to keep close to the customer requirements and the ability to communicate those to the broader HSBC organization.

To be successful you will:

• Functional Knowledge - Ability to speak and understand English fluently.Minimum or basic computer knowledge.
• Good conversational skills to engage customers, business areas and key stakeholders.
• Ability to write good quality business letters, emails, and reports.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.

You’ll achieve more at HSBC

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***