Manager - Communications Strategy & PMO

The Manager – Communications Strategy & PMO plays a key operational role in supporting the planning, coordination, and execution of strategic communications initiatives and institutional projects. The role emphasizes the application of PMO frameworks, maintenance of project documentation, day-to-day campaign execution in collaboration with internal teams and external stakeholders. Reporting to the Communications Strategy & PMO Head, the candidate is expected to demonstrate discipline, attention to detail, and a collaborative mindset by delivering with excellence while operating within clearly defined strategic direction. The ideal candidate is proactive, reliable, and thrives in a high-performance, fast-paced environment.

KEY RESPONSIBILITIES:

PROJECT COORDINATION & PMO SUPPORT

•Develop and maintain project timelines, task trackers, status reports, and dashboards across all communications and strategic initiatives.

•Support the application of PMO tools and frameworks, ensuring documentation is updated, organized, and aligned with institutional standards.

•Liaise internal follow-ups on tasks, milestones, and stakeholder dependencies to keep projects on track and within scope.

•Prepare action logs and summary reports to support project governance and progress visibility.

Communications Campaign Support

• Provide operational support for campaign planning and rollout, including timeline coordination and content status tracking.

• Liaise with internal teams, and external agencies to ensure assets are delivered as per campaign schedules.

• Maintain calendars and publishing schedules to ensure all messaging is timely, aligned and follows the process, policies and procedures.

• Assist in reviewing content pieces such as briefs, summaries, and internal memos under the guidance of senior team members.

Documentation & Reporting

• Compile and maintain comprehensive records of project documentation, campaign outputs, services providers deliverables, and stakeholder feedback.

• Manage preparing progress reports, implementation summaries, and campaign performance reviews for internal reporting.

• Support Knowledge management by maintaining an organized archive of templates, SOP and guidelines.

Stakeholder & Service Providers Coordination

• Coordinate day-to-day communications with service providers, consultants, and partner agencies, ensuring tasks are clear, deadlines are met, and feedback loops are maintained.

• Liaise stakeholder meetings, workshops, and planning sessions, including documentation, and follow-ups.

• Support in monitoring agency deliverables and escalate any delays or issues to the Director for timely resolution.

• Track services providers’ performance against agreed scope and SLAs, compiling observations for review.

Quality Assurance & Process Compliance

• Support the implementation of standardized processes, templates, and tools to ensure consistency in execution across campaigns and projects.

• Review project and campaign outputs for accuracy, branding, and format compliance prior to submission or publication.

• Flag process gaps, inconsistencies, or potential risks to the Director or relevant team members.

Internal Team Collaboration

• Work collaboratively with cross-functional team members to support coordination across communications, project delivery, and stakeholder support.

• Assist in preparing team updates, checklists, and shared calendars to promote visibility and alignment.

• Contribute to internal brainstorming, planning, and improvement sessions with a solutions-oriented mindset.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Bachelor’s degree in communications with project management certificate or a related field.

• Bilingual (strong in both Arabic and English)

• Familiarity with the media landscape and media campaign planning.

• Familiarity with project management methodologies tools, and reporting practices.

• Excellent organizational and communication skills, with a keen eye for detail.

• Experience working with multiple stakeholders and external service providers is preferred.

• PMP or related certification is a plus

Key Competencies:

• Project Coordination & Timeline Management

• PMO Tools & Documentation Support

• Communications Campaign Assistance

• Service Provider & Stakeholder Coordination

• Documentation & Reporting Discipline

• Strong presentation and communication skills.

• Process Adherence & Quality Assurance

• Team Collaboration & Follow-through

• Timeliness and high level of availability

Years of Experience

• 5–6 years of relevant experience in communications project coordination and communications support (preferably PR Agency Experience)

Other requirements

•Exceptional understanding of the cultural and social landscape of Ras Al Khaimah and the UAE, with a proven ability to navigate its complexities in digital communications.

•Attention to detail and ability to manage multiple projects and responsibilities.

•Strong communication, collaboration and networking skills.

•Highly organized with superior attention to details.

•An optimistic, proactive team player who can effectively prioritize and manage multiple creative projects.

•Demonstrated ability to manage aggressive deadlines and produce KPI-related results.

•Ability to adapt quickly to new technology.

•Firm understanding of video metadata, encoding, and data formats.

•Proficiency in MS Office packages.

•Flexibility in working after working hours including weekends and public holidays.