Manager, Consulting Services

The Strategic Analytics & Adoption team is seeking an experienced people manager to lead a team of Adoption Managers who play a critical role in maximizing customer and caregiver value. This manager will lead and deliver core organizational initiatives and will be responsible for the oversight, leadership, and development of Adoption Managers to meet team and organizational goals.

This position will manage financials, operations, and other capital for complex projects based on contract terms, and propose resolution strategies for project risks, escalating as appropriate. As a leader on the team, they will analyze and report to internal and external client stakeholders on progress, key performance indicators, and value achieved. Adoption Consulting engagements drive increase in customer satisfaction, efficiency, and adoption.

This manager will use their communication skill to create alignment with internal and external stakeholders. They will have strong business acumen and ensure financial targets are met.

Career Level - M2

- Manages daily operations of Adoption Managers

- Upholds and measures performance on organizational best practices and outcomes

- Ensures client and team deliverables are timely and high quality initiatives

- Develops and contributes to team initiatives and policies

- Associate growth and development

- Administrative and operational oversight

- Communication with key stakeholders

- Partnership with SAA leadership and operations team on short-term and long-term goals

- Meeting financial plan and associate utilization targets

- Assists and leads associate experience initiatives

- Staying current on industry and company trends

- Adoption Manager work (approximately 25% of the time per quarter) - project management for analytics-driven education for clients