Manager Credit & Revenue

• Bachelors degree in Business, Finance, Marketing or related degree
• Eight (8) years' experience in the utility industry, Accounting, Finance, and/or credit and collections environment.

• In lieu of a degree, a total of twelve (12) years combined education and work-related experience in utility industry, Accounting, Finance, and/or credit and collections environment.

Preferred Special Skills, Knowledge or Qualifications:

• Leadership experience involving planning, organizing, directing and evaluating the work and performance of subordinates.

• Excellent communication skills; able to express ideas clearly and effectively both orally and in writing.

• Strong analytical and project management skills.

• Proven ability to establish and maintain effective working relationship with all levels of personnel and other departments.

-Adapts to changing environment and shift priorities while managing a wide range of projects -Working knowledge of rate applications, electric metering, billing procedures, customer information systems and/or ACC Rules and Regulations.

• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.

1. Set and execute strategy, policies, and operating standards for revenue, credit, collections, and payments that protect financial health while ensuring a fair, dignified customer experience. Develop and track operational KPIs
2. Establish and govern policies for late fees, deposits, disconnections, payment arrangements, and revenue recovery, ensuring consistent and equitable application.

3. Partner with Legal and Regulatory to ensure compliant, practical application of Service Schedule 1 and adherence to all federal and state requirements.

4. Lead, develop, and retain a diverse, high performing team through coaching, performance management, and development planning.

5. Monitor, analyze, and report on aged receivables, uncollectible accounts, and credit risk; develop and implement strategies to reduce arrears and write offs.

6. Oversee Red Flag compliance programs to protect customers from fraud and identity theft, ensuring timely issue resolution.

7. Manage and support payment channels, third party collection agencies, and vendor relationships to ensure performance, compliance, and customer experience standards.

8. Identify and resolve complex operational, financial, and compliance issues with appropriate urgency and sound judgment.

9. Communicate effectively with all levels of leadership and external stakeholders, delivering clear, actionable insights and recommendations.

10. Prepare, recommend and oversee development of operating budgets. Monitor spending for adherence to budget; plans, develops and recommends plans to address variances. Continually improves department work processes and maintains reports monitoring team performance as well as budgets.

LAST REVISION DATE: 04/03/2026

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.