Manager - CT Call Center Sales

At Almosafer (part of Seera Group), we're not just part of the travel industry, we're helping shape its future.

As Saudi Arabia's leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name "Almosafer," meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We're united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Job

We are seeking a dynamic and results driven Sales Assistant Manager to lead our sales team and drive revenue growth. The ideal candidate will be responsible for developing strategic sales plans, expanding customer base, and achieving company sales targets. This is a key leadership role that requires a hands on, motivated individual with strong commercial acumen and a passion for sales excellence.

Job responsibilities Sales & Strategy

• Develop and implement sales strategies to meet or exceed company revenue targets.
• Manage and optimize the full sales funnel - from lead generation to final conversion.
• Improve team performance through KPIs such as Lead Response Time, Call Handling Time, First Call Resolution, and Conversion Rates.

Call Center Operations

• Supervise and support an inbound and/or outbound call center sales team.
• Monitor and evaluate call quality and sales scripts to ensure alignment with brand standards and compliance.
• Optimizedialer strategies, call scheduling, and lead segmentation for maximum outreach efficiency.
• Track and report key metrics: calls per agent, contact rate, conversion rate, average talk time, and abandonment rate.
• Coach, mentor, and lead a high-performance sales team to improve skills and conversion success.
• Set daily, weekly, and monthly goals; conduct performance reviews and provide regular feedback.
• Organize training sessions focused on product knowledge, objection handling, and upselling techniques.

Analytics & Reporting

• Track sales metrics and KPIs such as:
• Provide actionable insights through CRM and call analytics tools.
• Prepare performance dashboards and reports for senior management.

Profile Requirements

• Bachelor's degree in related field. MBA or specialized training in sales/call center operations is a plus.
• 5+ years in sales roles, with 2+ years in a call center-based sales leadership role.
• Proven track record of improving conversion rates and meeting sales KPIs.
• Proficient in CRM tools.
• Familiarity with call center software.
• Strong data analysis and reporting skills using Excel, Power BI, or similar.
• Excellent communication, coaching, and interpersonal skills.
• Results driven, highly organized, and resilient under pressure.
• Strong leadership with the ability to drive a performance culture.

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:
A purpose led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.