Manager – Customer Success (AdTech, B2B SaaS)

Job Title: Manager – Customer Success (AdTech, B2B SaaS)
Location: Bengaluru, Karnataka
Experience: 6 – 8 Years
Working Days: 5 Days/Week

Job Summary

We are hiring a Manager – Customer Success with strong experience in AdTech and B2B SaaS. The ideal candidate will have a proven track record of managing global clients (preferably US market), driving revenue growth, reducing churn, and optimizing digital advertising performance through strong cross-functional collaboration.

Mandatory Requirements

• 6+ years of overall experience with at least 4+ years in Customer Success
• Minimum 3+ years of experience in AdTech industry
• Experience managing clients outside India (preferably US/America market)
• Strong technical understanding of digital advertising and programmatic platforms
• Experience working closely with Sales, Product, and Ad Operations teams
• Candidate must have worked in an AdTech company in the last 3 years
• Stable career history (minimum 1+ year in current organization, no frequent job changes)
• Resume must include measurable achievements and performance metrics
• Candidates should research the company and industry before screening

Key Responsibilities

• Serve as primary point of contact and trusted advisor for assigned clients
• Understand client monetization goals and provide strategic recommendations
• Drive onboarding, implementation, and ongoing optimization initiatives
• Conduct regular performance reviews and present actionable insights
• Monitor advertising KPIs and identify growth opportunities
• Support pre-sales activities including demos and technical discussions
• Resolve client issues and ensure high satisfaction and retention

Preferred Qualifications

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Experience in product demos, onboarding, and performance review presentations
• Strong analytical capability to interpret advertising performance data and build optimization strategies

#CustomerSuccess #AdTech #B2BSaaS #BengaluruJobs #AccountManagement #ProgrammaticAdvertising #TechHiring

Job Type: Full-time

Pay: ₹2,600,000.00 - ₹3,500,000.00 per year

Work Location: In person