Manager - Data Analyst [T500-22172]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

About the Delta Technology Hub (DTH), Bangalore

Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad intuition for business on airline operations while retaining focus on innovative technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.

Key Responsibilities:

• Lead and mentor a team of analytics professionals while contributing to technical deliverables.
• Oversee design and execution of employee listening programs, ensuring alignment with HR strategy.
• Develop and automate advanced dashboards in Qualtrics and AWS to display engagement metrics and organizational health indicators.
• Partner with HR leaders to identify trends and recommend strategies for improving employee experience.
• Ensure data integrity and validate survey health metrics using SQL, Python, AWS and other tools.
• Communicate insights and recommendations clearly to senior HR leadership and business partners.

What You Need to Succeed (Minimum Qualifications):

• 12+ years of relevant experience, including 5 years of people leadership experience.
• Bachelor’s degree in business, HR, or information systems.

Technical competencies:

• Proficiency in SQL, Python, AWS, and Qualtrics dashboards.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent communication and stakeholder management skills.
• Ability to balance strategic thinking with hands-on technical execution.
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external collaborators.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

Preferred Qualifications:

• Experience leading enterprise employee listening programs.
• Expertise in designing and developing advanced Qualtrics dashboards and workflows.
• Demonstrated ability to influence HR strategy through data-driven insights.
• Collaborative approach and passion for improving employee engagement.