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Manager, Data Operations (Data Analytics & Reporting)
Profile
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
The Manager of Data Operations is responsible for ensuring the reliability, accuracy, and availability of data across the enterprise. This role leads a team that manages the execution, monitoring, and optimization of data pipelines, analytics workloads, and ad-hoc data requests. The manager serves as a bridge between data engineering, analytics, and business stakeholders to ensure timely, high-quality data delivery for operational and strategic needs.
Education & Experience
- Bachelor's degree in Computer Science, Business, or a related field, or equivalent experience
- U.S. Citizen
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- 7+ years of experience in data engineering, analytics operations, or related roles
- 3+ years of experience formally leading data teams or managing data operations
- Proficiency with SQL, Python, and at least one modern data platform (Azure, AWS, GCP)
- Strong understanding ETL/ELT tools (ADF, Databricks, Snowflake, Airflow, or similar)
- Strong understanding of BI and analytics tools (Power BI, Tableau, or similar)
- Familiarity with CI/CD, DevOps, and data workflow automation concepts
- Excellent communication skills, with the ability to manage technical and non-technical stakeholders
- Experience working in high volume data throughput environment with 24x7 processing
- Experience with Healthcare data
- Experience with Cloud based systems, preferably Azure
- Knowledge of SQLServer and Snowflake
Key Responsibilities
- Oversee daily data operations, including job execution, monitoring, and incident response across cloud and on-prem platforms.
- Maintain data pipelines that support enterprise reporting, dashboards, and analytics use cases.
- Ensure reliability and timeliness of recurring data loads, extracts, and transformations.
- Manage SLAs and uptime for data delivery across multiple systems and domains. Ad-Hoc Data Support
- Coordinate and prioritize ad-hoc data and reporting requests from business units.
- Ensure proper intake, tracking, and fulfillment of one-off or urgent data needs.
- Partner with Data Engineering and Analytics teams to balance ad-hoc and scheduled workloads.
- Establish repeatable processes to convert frequent ad-hoc requests into automated or self-service solutions. Leadership & Team Development
- Lead a team of data engineers and data analysts.
- Provide mentoring, coaching, and performance management.
- Foster collaboration between Operations, Engineering, and Analytics teams.
- Promote a culture of ownership, reliability, and continuous improvement.
- Implement tools and processes for pipeline orchestration, alerting, and error handling.
- Drive automation to reduce manual effort and improve data delivery efficiency.
- Collaborate with Data Architecture and Governance to enforce standards and best practices.
- Contribute to capacity planning, change control, and release management. Data Quality & Governance
- Partner with Data Governance and Quality teams to ensure accuracy and integrity of critical datasets.
- Develop and enforce operational documentation, runbooks, and escalation processes.
- Support audits, compliance reviews, and data retention policies.
- Performs other duties as assigned.
- Regular and reliable attendance is required.
- As needed, assist with application development.
Competencies
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: In-depth knowledge of all application functionality, security, development, and system administration; knowledge of relevant technology, tools and middleware; proficient change agent; knowledge of the agile methodology and software maintenance and support.
Working Conditions
- Works non-regular hours as required
- On-call rotation to provide technical support to end users for urgent needs
- Works within a standard office environment, with minimal travel
- Extensive computer work with long periods of sitting
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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