Manager - Digital Employee Experience

Job Summary:

Digital Employee Experience Manager is responsible for overseeing the development, implementation, and maintenance of our organization's applications. Primarily focusing on managing the application lifecycle, ensuring efficient operations, and delivering high-quality solutions. Additionally, you will play a key role in project management, employee journey and experience, Data & Analytics and technology platform experience related to Oracle Fusion Cloud, Mobile, Azure and niche solutions such as Time and Attendance, Visitor Management.

Job Responsibilities:

Technology Platform Experience: Oversee the development and maintenance of Oracle Fusion Cloud, Unified data platform and analytics, mobile applications and niche solutions such as Time and Attendance, Audit management, visitor management, etc . Stay up-to-date with emerging technologies, trends, and industry developments. Evaluate and recommend technology platforms and tools to enhance application development and performance. Collaborate with IT teams and vendors to ensure seamless integration and interoperability of technology platforms.
Application Management: Develop and execute an application management strategy aligned with organizational goals. Oversee the application lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance. Ensure applications are aligned with industry best practices, security standards, and compliance requirements. Identify opportunities for application enhancements and optimization to drive efficiency and effectiveness.
Project Management: Lead and manage application projects, including planning, resource allocation, timelines, and budget. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Monitor project progress, identify and mitigate risks, and ensure timely project completion. Communicate project status, issues, and successes to stakeholders and senior management.
Employee Journey and Experience : Analyze and understand the needs and expectations to deliver exceptional user experiences. Collaborate with respective business owners to create intuitive and user-friendly application interfaces. Continuously monitor and improve employee journey and experience through user feedback and data analysis. Implement strategies to enhance satisfaction and engagement.
Team Leadership and Collaboration : Lead and mentor a team of application developers, testers, and support staff. Foster a collaborative and high-performing team environment, promoting knowledge sharing and continuous learning. Coordinate with internal and external stakeholders, including business units, IT teams, and vendors. Build strong relationships with stakeholders to understand their needs and align application strategies accordingly.
Application Support and Maintenance: Ensure the availability, reliability, and performance of applications through proactive monitoring and maintenance. Collaborate with support teams to resolve application-related incidents and problems. Develop and enforce application security and confidentiality measures to protect sensitive data. Establish and maintain documentation related to application configurations, processes, and workflows.
Cost Optimization: Evaluate and oversee annual budgeting of the responsible platforms/ systems/ to ensure timely and accurate financial planning. Propose and execute methods to optimize costs while maintaining or enhancing operational effectiveness. Monitor and report on cost-saving initiatives, providing recommendations for further optimization.
Vendor Management : Manage relationships with application vendors, ensuring effective communication and collaboration. Evaluate and select vendors based on their capabilities, expertise, and alignment with organizational goals. Negotiate contracts, service level agreements (SLAs), and pricing with vendors. Monitor vendor performance and ensure compliance with contractual obligations and SLAs.
Deliver additional tasks that may be delegated or assigned from ADGM IT Management

Information Security related:

Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.

Education & Work Experience:

Bachelor’s degree in computer science, Information Technology, or a related field (Master's degree preferred)
12 years’ experience in Digital transformation Technology with proven experience as an Application Manager or in a similar role, with a focus on employee journey and experience, various technology platforms and project management.
Strong knowledge and experience in Oracle Fusion (HCM, SCM, Finance, OIC and PaaS)
Strong knowledge and experience in mobile development (React),
Strong knowledge and experience in Data and Analytics.
Proficiency in project management methodologies and tools.
Solid understanding of software development lifecycle (SDLC) processes and methodologies.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic environment.
Experience with cloud platforms.
Experience/Knowledge in emerging technologies.