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Manager-Digital Product Management

The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.”

We are seeking a Product Manager to be a part of this important evolution of the next-generation Risk Management and analytics products. This person will work on the ‘Integrated Risk Management’ suite of products. The Product Manager will provide day-to-day strategic support and function as the primary point of contact leading the vision and strategy of technology products and platforms for the GRC organization. Focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

As Product Manager, you will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions. You will prioritize your backlog, gather and define user requirements, and interface with business partners to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders. You understand agile development processes and lean startup methods. You are someone with a good mix of product and tech skills, a deep appreciation for user-centered design and development, and a fascination for technological innovation. You have an aptitude for risk management techniques and an affinity for data and analytics. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.

Minimum Qualifications:

Master’s/bachelor's degree in computer science, Computer Engineering, Information Systems Technology, or equivalent

4+ years of digital product experience within a large financial institution

Demonstrate proficiency in user experience, design, and architecture – You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are important

Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders including software developers and engineers

Possess Agile/Scrum methodology and rally/Jira/ Confluence proficiency

Good balance of technical knowledge and an eye for business with a proven track record of driving digital innovation and business metrics with a customer-first mentality

Digital product development experience preferred

Experience in risk management in subject areas

Strong strategic problem solver with the ability to prioritize tasks and drive results across various initiatives

Excellent interpersonal, time management, and communication skills

Preferred Qualifications:

Familiarity with ServiceNow IRM modules or workflows

Experience supporting enterprise GRC technology programs

Background in audit, compliance, or operational risk domains

Agile or product development certifications (Scrum, SAFe, CSPO, etc.)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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