Manager - Document Control & Quality Assurance

Key Responsibilities:

Strategic & Leadership Responsibilities:

• Develop and implement the document remediation and QA strategy aligned with bank-wide compliance and data governance goals.
• Act as the key point of contact for senior management, compliance, internal audit, and regulators regarding documentation and file quality.
• Lead a cross-functional team including officers and team leaders dedicated to file review, verification, and remediation activities.

Operational Responsibilities:

• Oversee the end-to-end document remediation lifecycle, including identification of gaps, checklist validation, file correction, and exception handling.
• Manage quality assurance reviews to ensure completeness, consistency, and regulatory readiness of KYC, credit, and legal documents.
• Coordinate with Business Banking, Corporate, and Risk teams to resolve exceptions and enforce policy adherence.

Process & Compliance Management:

• Define and enforce standardized checklists, control mechanisms, and escalation procedures.
• Monitor adherence to internal policies, central bank guidelines, and international compliance frameworks (e.g., FATCA, AML, KYC).
• Identify and drive process automation or digitization opportunities for document handling and archival.

Technical Competencies

• Bank Systems Knowledge, MIS Generation and Analytics
• Regulatory and Compliance Knowledge
• General Business Knowledge
• Knowledge in various monitoring tools
• Knowledge of customer support processes
• Knowledge of Document remediation Mechanism
• High attention to detail and accuracy in document handling
• Familiarity with excel and digital file management system is a plus
• Good Organization and time management skills
• Strong knowledge of document control policies and regulatory standards.
• Excellent communication, stakeholder coordination, and team management skills.
• Advanced knowledge of Excel, reporting dashboards, or DMS systems

Leadership Competencies

• Act with Ownership
• Empower to Decide

Behavioral Competencies

• Share Knowledge & work as one
• Engage Customer
• Building Trust
• Flexibility
• Maintain Transparency & Communicate to Share

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