Manager, Events Operations – Office of Events Management

Purpose:

The Manager, Events Operations leads the end-to-end operational framework for event delivery. This role integrates digital transformation with on-ground execution to ensure seamless, high-quality event experiences through automated workflows, strategic resource management, and precise logistical coordination.

Responsibilities:

Strategic Systems Automation and Digital Governance:

• Manage the department’s digital infrastructure by optimizing venue reservation systems and online platforms, which involves replacing manual workflows with automated solutions to enhance transparency, data accuracy, and service accessibility across the institution

Stakeholder Coordination and VIP Protocol Management:

• Act as the primary liaison for the community, translating event requests into actionable operational plans

Operational Logistics and Oversight:

• Direct all physical event requirements, including signage installation, venue preparation, and food service oversight
• Responsibilities extend to the end-to-end management of department assets, inventory storage, and the scheduling and safety compliance of the institutional golf cart fleet

Resource Stewardship and Administrative Management:

• Oversee the unit’s administrative engine, including departmental budgeting, procurement lifecycles, and HR coordination
• Ensure that staffing, training, and financial tracking are executed in full compliance with institutional policies and strategic goals

Performance Analytics and Risk Mitigation:

• Transform operational data into strategic insights through regular KPI reporting and dashboard management
• Lead on-site response teams to troubleshoot real-time issues, ensuring that all events are delivered safely and meet established excellence standards

General Administration Support:

• Perform other related duties as requested from direct supervisor

Requirements:

Education and Experience:

• Bachelor’s degree in related field
• Minimum of 10 years of experience in events management, planning, administration and logistics
• Previous experience in educational institution is preferable

Skills:

• Technical and Systems Proficiency: Advanced command of Microsoft Office, SAP financial systems, and specialized venue reservation platforms, e.g., Ad-Astra
• Operational Leadership and Resource Management: Proven ability to lead resource mobilization
• Strategic Communication and Diplomacy: Exceptional verbal and written communication skills in both English and Arabic
• Administrative and Organizational Excellence: Strong foundational skills in office administration, typing, and systematic record-keeping
• Problem-Solving and Service Orientation: Proactive, customer-centric approach to service delivery, characterized by resilience, professionalism under stress, and a commitment to resolving operational challenges efficiently

This position is open until April 7, 2026

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”