Qureos Mentor

The American University in Cairo

<div>
 
 
 Reports to:
 
 Associate Director, Scheduling and Student Services
 
 
 
 
 
 
 Purpose:
 
 
 
 The Manager, Contact Center is responsible for leading and managing all integrated contact center operations at the School of Continuing Education (SCE). Under the supervision of the Associate Director, Enrollment Services, the Contact Center Manager oversees inbound and outbound communication channels, ensuring that prospective and current learners receive accurate, timely, and high-quality information and support. The role plays a strategic function in aligning enrollment, instructional affairs, and outreach activities to deliver a seamless and uni&filig;ed service experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Operations Management:
 
 <ul>
 <li>
 Oversee all inbound and outbound communications, such as calls, emails, online inquiries, and outreach campaigns, to ensure accurate, timely, and customer-focused responses regarding SCE programs, eligibility, resources, policies, and procedures
 </li>
 <li>
 Manage and update Interactive Voice Response (IVR) content in coordination with the University telecommunication office
 </li>
 <li>
 Ensure business processes and documentation are regularly updated to re&fllig;ect best practices and organizational changes
 </li>
 </ul>
 
 Team Supervision and Development:
 
 <ul>
 <li>
 Supervise and coach contact center staff to ensure they are fully informed of SCE programs, new offerings, marketing campaigns, and outreach initiatives
 </li>
 <li>
 Conduct performance evaluations, provide regular feedback, and develop targeted training plans to enhance service quality and staff capabilities
 </li>
 <li>
 Plan and allocate work schedules to ensure adequate coverage during operational hours, peak periods, and staff absences; coordinate overtime as needed
 </li>
 </ul>
 
 Collaboration and Coordination:
 
 <ul>
 <li>
 Coordinate with internal stakeholders, including admissions, registration, IT and certi&filig;cation, marketing, and outreach teams, to ensure consistent messaging and efficient case resolution
 </li>
 <li>
 Collaborate with the web and online communication officer to ensure course and program information is accurate and regularly updated on digital platforms
 </li>
 <li>
 Work with other SCE offices to develop communication templates, email noti&filig;cations, and outreach materials aligned with new program launches and campaigns
 </li>
 <li>
 Strengthen coordination between departments to gather program information and address troubleshooting effectively
 </li>
 </ul>
 
 Service Quality and Reporting:
 
 <ul>
 <li>
 Monitor and analyze service performance metrics, preparing regular reports on call volume, response times, resolution rates, and customer satisfaction to support continuous improvement
 </li>
 <li>
 Act as the key liaison for problem resolution for students, faculty, and external partners, ensuring a positive service experience
 </li>
 <li>
 Ensure compliance with university regulations, including FERPA and data privacy standards, in all communications and data handling
 </li>
 </ul>
 
 Learner Engagement:
 
 <ul>
 <li>
 Coordinate and support outbound communication campaigns targeting prospective learners, returning students, companies, and partner organizations
 </li>
 <li>
 Align outreach efforts with enrollment and program objectives to strengthen engagement and conversion rates
 </li>
 <li>
 Prepare and submit monthly and periodic reports to the Associate Director for Enrollment Services.
 </li>
 <li>
 Participate in committees and special projects as assigned, contributing to strategic service improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, management or any relevant field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Seven to nine years of previous experience including three years in related field in supervisory role
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
 </li>
 <li>
 Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community
 </li>
 <li>
 Supervisory skills, strong sense of responsibility and commitment
 </li>
 <li>
 Ability to foster a cooperative work environment
 </li>
 <li>
 Ability to work well under pressure, take initiative and prioritize tasks; good time-management, problem solving, with exceptional customer service skills
 </li>
 <li>
 Self-managed, self-starter with a demonstrated ability to work independently given the assignment of responsibility; works well within a team as well
 </li>
 <li>
 Ability to maintain and exercise sound judgment and discretion in handling confidential information
 </li>
 <li>
 Confidence in independent decision-making is essential
 </li>
 <li>
 Ability to formulate and clearly articulate policies, procedures and practices
 </li>
 <li>
 Demonstrated aptitude and attitude for learning new tasks quickly and efficiently
 </li>
 <li>
 Strong tolerance for ambiguity in complex situations and managing through to resolution
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 Strong functional knowledge of the banner information system, and Argos reporting tool
 </li>
 <li>
 Excellent analytical and computer skills required, proficient with Microsoft Windows, Word, and Excel, PowerPoint, typing or keyboarding proficiency
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until November 26, 2025
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

<div>
 
 
 Reports to:
 
 Manager, Programming and Training
 
 
 
 
 
 
 Purpose:
 
 
 
 The Office of Residential Life (ResLife) aims to provide a safe, secure, healthy, and positive living environment in AUC&rsquo;s residences that enhances student development and learning. The position of resident officer is a live-in professional who is the link between the residents, the student resident advisors (RAs) and the Residential Life office. The responsibility of the officer is to manage administrative and operational functions in the assigned residence buildings or apartments and provide services directly to students, such as personal and disciplinary counseling, and social or educational events or activities. The officer should maintain a balance between administrative workload and student interactions and create an environment where students develop independence and learn to live supportively with others by providing service and programs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Supervision and Management
 
 
 <ul>
 <li>
 Supervises a team of RAs, playing an integral role in supporting students living at the residences
 </li>
 <li>
 Leads the RA team to attend to emergencies and crises 24/7, in coordination with the Manager, Programming and Training.
 </li>
 <li>
 Ensures that AUC and ResLife policies, rules and regulations are respected, followed and enforced
 </li>
 <li>
 Reports all findings and violations, and submits official reports to their direct supervisor to refer cases to the Office of the Dean of Students
 </li>
 <li>
 Oversees the reporting of programming best practices, challenges, as well as conduct cases, or incident issues related to vulnerable residents
 </li>
 <li>
 Maintains integrity in sharing information and respect confidential information
 </li>
 <li>
 Researches and implements various professional development opportunities to RAs, including but not limited to semester-based training, onboarding and co-curricular development
 </li>
 <li>
 Provides RAs with the necessary mentoring and support to work effectively and efficiently
 </li>
 <li>
 Establishes an efficient communication channel between the students, RAs and staff members to ensure the most effective methods of problem solving
 </li>
 <li>
 Develops knowledge of campus and community resources to ensure timely and efficient referrals when appropriate
 </li>
 <li>
 Conducts routine inspections on rooms and residents
 </li>
 </ul>
 
 
 Programming and Community Building
 
 
 <ul>
 <li>
 Assists in the planning, design and implementation of the semester programming calendar that cater to students' living learning communities and personal development
 </li>
 <li>
 Conducts a needs-assessment and solicits RFPs from external vendors to provide RA training
 </li>
 <li>
 Designs, plans and implements orientation sessions for an average of 150-200 student residents every semester to facilitate the transition to living at the AUC residences
 </li>
 <li>
 In coordination with their direct supervisor, the Resident Officer establishes and maintains communication with students living in the AUC residences through individual outreach and community meetings
 </li>
 <li>
 Collaborates with student leaders and relevant stakeholders on campus to create engaging programs and offer resources to better serve student residents
 </li>
 <li>
 Manages roommate disagreements, well-being issues, personal crisis and other concerns, though direct interaction with student residents and referrals to the appropriate channels
 </li>
 <li>
 Plans and participates in development conferences hosted by international institutions, such as The Association of College and University Housing Officers-International, National Association of Student Personnel Administrators, and others
 </li>
 <li>
 Partners with Student Life and non-Student Life offices and programs, such as First Year Program, Office of the Dean of Student, Office of Student Accessibility, Security Office, Faculty Housing, Office of Institutional Equity, Athletics, Center of Student Wellbeing, Peer Tutoring Center, Career Center, Office of Alumni Engagement, a
 </li>
 <li>
 Supports residents in adjusting to the University&rsquo;s environment through various forms of spontaneous check-ins and interactions
 </li>
 <li>
 Oversees the reporting of programming best practices, challenges, as well as conduct cases, or incident issues related to vulnerable residents and others
 </li>
 <li>
 Gathers feedback and assesses success of ResLife programming and training
 </li>
 <li>
 Understands and fosters the culture of community living, and creates a sense of belonging, in the AUC residences, through intentional interactions, programs, and informal gatherings.
 </li>
 <li>
 Provides opportunities for residents to develop interpersonal and life skills, such as time management, communication, conflict resolution, health management, and more through workshops and tailored programs
 </li>
 </ul>
 
 
 Health, Safety and Well-being
 
 
 <ul>
 <li>
 Assists the security, receptionists, and relevant campus partners in cases of emergencies and problems
 </li>
 <li>
 Establishes a safe and inclusive environment for all students to foster connections among residents
 </li>
 <li>
 Responds to residents' concerns related to residences, relocation, homesickness, and any basic well-being related matters
 </li>
 <li>
 Supports residents in adjusting to the University&rsquo;s environment through various forms of spontaneous check-ins and interactions
 </li>
 </ul>
 
 
 Administrative Tasks
 
 
 <ul>
 <li>
 Assists their direct supervisor in the recruitment, training and evaluation process of RAs
 </li>
 <li>
 Manages operational functions for the dorms such as damage assessment, reporting, maintenance requests, conducting room checks, reporting and following up on housekeeping
 </li>
 <li>
 Manages financial settlements and budgeting for programs and ensures collecting and submitting the proper documentation
 </li>
 <li>
 Supports the Management of programming and training budgets, including all Request for proposal, external vendor negotiations, excursion arrangements, and payment settlements
 </li>
 <li>
 Designs different promotional material like flyers and brochures, and enhances outreach and communication by promoting programs and initiatives through social media
 </li>
 <li>
 Co-leads the communication strategy the Office of Residential Life including signage, digital or printed promotional material and engagement through virtual social platforms such as Instagram
 </li>
 <li>
 Designs and implements informative and visually appealing signage throughout the residence halls, including directional signs, program posters, safety notices, and signs for communal or recreational rooms
 </li>
 <li>
 Initiates the adoption of recent technology and software programs that would facilitate the monitoring of resident engagement
 </li>
 <li>
 Assists ResLife administrators in planning for summer renovations, making recommendations for the purchase of furnishings and equipment, recommending improvements of housekeeping services, and preventative maintenance and safety measures
 </li>
 <li>
 Proactively and reactively responds to unnecessary or unreasonable building or apartment damages and vandalism
 </li>
 <li>
 Performs any other duties requested by the Office of Residential Life
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 University degree, preferably AUC graduate
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 A minimum of seven to nine years of experience with three years in an educational or cultural institution, preferably in providing services and advising to students
 </li>
 <li>
 Study abroad experience is a plus
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 Leadership
 
 :
 
 <ul>
 <li>
 Initiative taker
 </li>
 <li>
 Ability to lead diverse teams in complex interpersonal environments
 </li>
 <li>
 Ability to make clear, informed decisions
 </li>
 <li>
 Demonstrated capacity to work confidently and effectively in an international environment and multicultural setting with diverse groups
 </li>
 <li>
 High efficiency in all aspects of crisis management, including the ability to work collaboratively with others in managing crises
 </li>
 <li>
 Proficiency in balancing multiple duties and responsibilities
 </li>
 </ul>
 
 
 Technical
 
 
 <ul>
 <li>
 Excellent computer skills in word processing, spreadsheet, and media programs.
 </li>
 <li>
 Communication and soft skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 A positive attitude, strong work ethic with the ability to multitask and prioritize
 </li>
 <li>
 Possess core traits of honesty, integrity, and ability to maintain confidentiality
 </li>
 <li>
 Creativity in problem-solving and programming and attention to details
 </li>
 </ul>
 
 
 
 
 
 Working Conditions:
 
 
 
 
 <ul>
 <li>
 Lives in University residences whether on-campus or off-campus
 </li>
 <li>
 Responsive and available 24/7, based on their duty schedule
 </li>
 <li>
 Annual leave is taken during winter and summer breaks of the dorms and on a rotation schedule during the academic semesters
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until filled.
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Resident Officer, Residential Life

<div>
 
 
 Reports to:
 
 The Provost
 
 
 
 
 
 
 Purpose:
 
 
 
 The job holder leads the strategic development and operational oversight of student recruitment, admissions, enrollment, financial support, and international programs. This role aligns enrollment goals with the University's mission and strategic priorities while ensuring an integrated, student-centered approach.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Leadership and Strategic Management:
 
 <ul>
 <li>
 Provide strategic oversight of student-facing offices to ensure cohesive, responsive, and technology-enabled services that support the full student journey, while promoting diversity, operational efficiency, and continuous improvement across enrollment functions
 </li>
 <li>
 Lead financial planning, staffing, workflow management, and technology deployment to support institutional goals, and develop data-informed strategies for recruitment, financial aid, and student success in collaboration with internal units
 </li>
 <li>
 Coordinate with senior leadership to set and monitor measurable goals for academic excellence, diversity, and retention, guide staff development, and foster a culture of innovation, shared accountability, and inclusive engagement with stakeholders
 </li>
 <li>
 Represent the University in national and international forums, contribute to institutional marketing efforts, participate in the Provost&rsquo;s Council, and perform additional duties as assigned
 </li>
 </ul>
 
 Recruitment, Admissions and Enrollment:
 
 <ul>
 <li>
 Lead the development and execution of enrollment, marketing, and retention strategies in full alignment with the University strategies, while articulating a clear enrollment vision and coordinating with marketing and communications department to ensure brand consistency and audience engagement
 </li>
 <li>
 Monitor enrollment performance, analyze data, and apply innovative, data-informed approaches to meet enrollment targets, grow international enrollment, and achieve financial objectives in coordination with the finance office
 </li>
 <li>
 Collaborate across academic and administrative units to communicate institutional value, support recruitment efforts, and promote cross-functional coordination for long-term enrollment success
 </li>
 </ul>
 
 Student Financial Support:
 
 <ul>
 <li>
 Design and manage student financial support programs that support enrollment from recruitment through graduation, aligned with institutional priorities
 </li>
 <li>
 Collaborate with development and alumni relations department to sustain and grow scholarship initiatives through targeted fundraising efforts
 </li>
 </ul>
 
 International Programs and Services
 
 <ul>
 <li>
 Strategically lead efforts to increase international student enrollment
 </li>
 <li>
 Foster a robust, user-friendly service culture that supports the needs and success of international students
 </li>
 </ul>
 
 Perform other related duties as assigned
 
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 Earned a doctoral degree in business administration, management, education, or a related field
 
 
 
 Experience:
 
 At least eight to ten years of progressive experience in enrollment management; including managing budgets, staff supervision and development, and strategic planning
 
 
 
 
 
 
 Skills:
 
 
 
 Visionary Leadership and Strategic Planning:
 
 <ul>
 <li>
 Proven ability think strategically about student recruitment and enrollment in collaboration with academic leaders to advance institutional priorities
 </li>
 </ul>
 
 Program Innovation and Professional Engagement:
 
 <ul>
 <li>
 Skilled in designing and implementing international education initiatives across disciplines, with active contributions to the field through research, publications, and professional service
 </li>
 </ul>
 
 Stakeholder Relations and Global Engagement:
 
 <ul>
 <li>
 Experienced in building and maintaining relationships with diverse internal and external stakeholders, with a strong commitment to global education and solid international experience
 </li>
 </ul>
 
 Collaborative Management and Cultural Competence:
 
 <ul>
 <li>
 Effective in leading diverse teams, managing operations, and fostering inclusive and collaborative environments that value cultural diversity and teamwork
 </li>
 </ul>
 
 Strategic Communication and Decision-Making:
 
 <ul>
 <li>
 Demonstrates superior communication skills, creative thinking, and the ability to make informed decisions and articulate compelling messages to varied audiences
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until filled.
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Associate Provost for Enrollment Management, Office of the Provost

<div>
 
 
 Reports to:
 
 Director, Material Management
 
 
 
 
 
 
 Purpose:
 
 
 
 The job holder will direct and coordinate the activities of the inventory control unit with all AUC departments, the controller's office and the procurement office.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Direct and coordinate the activities of the inventory control unit with relevant offices
 </li>
 <li>
 Manage all the administrative and financial work related to custody and movement of the equipment and furniture owned by the University
 </li>
 <li>
 Design the required forms and tags required according to ASHA regulations
 </li>
 <li>
 Plan and manage the annual and random physical inventory of all the University stores and finalize the financial reconciliation statement required for the controller and internal and external auditors
 </li>
 <li>
 Mange the all-disposal bidding process of the university surplus and not needed equipment, this includes value estimation, advertising, analyzing the bids, negotiating the buyers and the final delivery
 </li>
 <li>
 Perform other related duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 Education and Experience:
 
 
 
 
 
 <ul>
 <li>
 University degree
 </li>
 <li>
 Minimum of five years in Inventory control activities with a minimum of two years of supervisory experience
 </li>
 <li>
 Strong experience in compliance, internal investigation, and Labor Law matters
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent management abilities, a sound business understanding experience in fixed assets and Inventory control
 </li>
 <li>
 Thorough knowledge of accounting, good mathematical aptitude
 </li>
 <li>
 Familiarity with Inventory and Bar-coding techniques, purchasing systems, procedures, laws and organizational interfaces
 </li>
 <li>
 Team oriented
 </li>
 <li>
 Excellent planning, organizational and oral and written communication skills
 </li>
 <li>
 Ability to work independently as well as to analyze data and make recommendations for proper control systems
 </li>
 <li>
 Knowledge of utilizing electronic data systems and related computing business applications and concepts
 </li>
 </ul>
 
 
 
 
 This position is open until November 11, 2025
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Officer, Inventory Control - Property Inventory and Warehouses Control Department

Join The American University in Cairo and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The American University in Cairo

ABOUT_COMPANY

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

Resident Officer, Residential Life

Associate Provost for Enrollment Management, Office of the Provost

Officer, Inventory Control - Property Inventory and Warehouses Control Department