Manager Expanse IT Operations Center

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Manager Expanse IT Operations Center HCA Healthcare

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Manager Expanse IT Operations Center for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Manager, Expanse IT Operations is a pivotal Information Technology leadership role that oversees a team of Expanse Command Center professionals that are responsible for implementing and governing service management processes and tools across the ITG enterprise including corporate, divisions and business partners in support of Enterprise Expanse Implementation in the Corporate Command Center.

GENERAL RESPONSIBILITIES

• Overall prioritization and oversight of ITSM process including strategy, improvements, metrics and collaboration across the organization and with our partners
• Directly manage the foundational ITSM key process analysts and strategically plan the development, improvement and delivery of the following:
• Asset Management/CMDB
• Change Management
• Event Management
• Actively lead efforts on foundational ITSM key processes in order to enable other ITSM processes including:
• Incident Management
• Knowledge Management
• Problem Management
• Request Management
• Responsible to collaborate with existing owners or identify new process ownership; accountable for strategic roadmap to implement and improve ITSM Service Management Practices
• Oversee user and stakeholder engagement to ensure that they are key participants in process and tool improvement initiatives
• The ideal candidate will have experience in Managing, Facilitating and supporting the rollout of new application and enhancements
• Responsible for verbal and written communications with executive leaders
• Manage and oversee the development and delivery of ITSM process key performance indexes (KPIs) and Service Level Agreements (SLAs)
• Identify, implement, and track performance improvement opportunities aimed specifically at improving these metrics
• Successfully transform ITG by delivering forward thinking ITSM best practices that support the organization
• Develop strategic relationships needed to ensure adoption and utilization of ITSM processes and management tools
• Manage the initiation and execution of key project initiatives that support strengthening and improving service management practices
• Coach and lead team members on achieving goals and developing necessary skills to obtain results

RELEVANT WORK EXPERIENCE

• 5+ years

EDUCATION

• Bachelor’s Degree Preferred

OTHER/SPECIAL QUALIFICATIONS

• Minimum of 3+ years of management experience.
• Healthcare Inspired
• Passion and concern with improving the organization
• ITIL Framework understanding and knowledge. ITIL Foundations Certification or higher preferred
• Exemplary leadership with excellent communication and inter-personal skills.
• Proven management ability with strong development processes and practices background.
• Excellent oral, written, and presentation skills and be comfortable in front of executive audience.
• Focused customer perspective toward service delivery and the ability to influence continuous service improvements.
• Proven organizational skills, including team building and mentoring.
• Ability to work with personnel at all levels of the enterprise in a cooperative and effective manner.
• Significant track record of leadership accomplishments is necessary.
• Ability to effectively direct multiple parallel efforts to successful completion.
• In depth knowledge of the IT organization and interactions.
• Strong knowledge of the business including the applications and interdependencies.
• Excellent conflict management and negotiation skills with the ability to consistently achieve "win-win" results.
• Proven coach with a track record of developing staff and recruiting highly skilled candidates
• Working knowledge of technology and correlation to solving business problems.
• Working knowledge of vendor management principles and procedures.
• Good understanding of statistical methods and metrics development.
• Strong Program/Project Management Skills - Demonstrated success in large project implementations

PHYSICAL DEMANDS/WORKING CONDITIONS

• Typical work week hours can vary depending on workload and project deliverables.
• Rotating nights and weekends required
• Prolonged sitting and office environment
• Some occasional travel required

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Manager Expanse ITOC opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.