Manager - Facility

Job Title

Manager - Facility

Job Description Summary

Job Description

[Site Operation]

• To achieve the timely and efficient delivery of C&W - PMSI to client , in support of their business needs in accordance with the service levels and Key Performance Indicators.
• SPOC on behalf of Cushman Wakefield.
• Recommend and support on Site’s Critical Operations and deliverables.

• Deliver high quality, prompt and courteous Services in support of customers’ business needs.
• To liaise with the client regarding matters on delegated levels of authority.

Facilities Operation

• Manage/Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client’s SPOC under purview of Contract.
• Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .
• Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.

• Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
• Supervise in coordination with client on closures of SNAGs on weekly basis.
• Support Transition team in seamless HOTO of the Facility

• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
• Advise on additional purchase upon request and approval from client SPOC .
• Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.
• Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.

Systems & Procedures

• Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .
• Implementing C&W processes and systems.
• Training staff on processes and systems.

• Health & Safety and Environmental

• Conduct Risk Assessments of all activities
• Implement safe working systems.
• Training on H&SE systems
• Ensuring compliance as per C&W H&SE processes and systems.
• Ensuring Accident Log is kept up to date
• Reporting H&SE statistics and incidents in Monthly Report.

Vendor Management

• To liaise with contractors, collect quotations and prepare quotation analysis.
• To keep and revise the existing contracts with different vendors
• To liaise with vendors on contract renewal
• To compare, evaluate and recommend vendors
• Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

• Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.
• To monitor delivery from approved supplier and ensure they follow the SLAs.
• Cost Analysis report to be submitted with optimization on pilferages .

Engineering Management

• Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to SPOC with suitable Plan of Action
• Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.
• Review reports on engineering systems operation and maintenance .
• Initiate training session on technical service with SME technical (C&W) periodically.

People management

• Training of onsite Employees
• Counselling of employees
• Resolving grievance s of onsite team

[Technical Management]

• Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment’s within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems. •
• Maintenance of Mall infrastructure. • Third party vendor management. • Mall Repairs and maintenance.
• Timely reporting of all updates to OML management.
• M&E spares inventory and record management. Co-ordination with vendor for spares and PPM work.
• Co-operation with internal team for smooth soft skill operation. [please insert]

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
• Comply with Cushman & Wakefield policy

1.7. Background & Experience

• [7 Yrs experience in technical field]
• Worked with MNC / IPC companies in similar role

1.8. Qualifications & Technical Skills

• Diploma / Degree (BE/BTech)
• On Hand Experience on MEP Equipment
• Trouble shooting and RCA capabilities

Occupation specific capabilities:

Attention to Detail

• Planning & Organization
• Time Management
• Financial Acumen
• Communicate Effectively
• Business Writing
• Manages Risk & Compliance
• Systems & Data Management

Organisational Core capabilities:

• DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
• RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• VISIONARY:
  We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
• ENTREPRENEURIAL:
  We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

Individual Contributors

• Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
• Breaks down goals into actionable tasks and routinely reviews progress to overcome obstacles and ensure timely achievement.
• Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

• Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical '1% more'.
• Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.
• Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.

Executives

• Strategically connects team initiatives to the company’s mission and client success, communicating the value of these actions both internally and externally.
• Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.
• Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.

RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

Individual Contributors on outcome

• Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.
• Regularly develops and communicates contingency plans ('Plan B') to ensure continuous progress towards objectives.
• Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.
• Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.

People Managers

• Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.
• Effective communicator, guiding teams through transitions with clear communication.
• Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.
• Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.

Executives

• Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.
• Ensures organizational agility by seeking and encouraging alignment across different teams during change.
• Models resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

Individual Contributors

• Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.
• Practices active listening, valuing others' contributions as opportunities for learning and growth.
• Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.
• Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of respect and integrity.

People Managers

• Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.
• Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.
• Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.
• Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.

Executives

• Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.
• Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.
• Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.
• Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.

VISIONARY: We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

Individual Contributors

• Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.
• Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.
• Proactively considers the future implications of actions, contributing to long-term strategic goals.
• Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.

People Managers

• Articulates and instills a clear and compelling vision of the department's future that motivates continuous improvement.
• Fosters opportunities for team members to seek clarity, learn, and contribute to the department's vision.
• Cultivates a departmental philosophy that challenges the status quo, aligning with positive organizational change and innovation.

Executives

• Establishes forward-thinking processes and policies that are in harmony with the evolving vision of the organization.
• Recognized as an internal expert, contributing thought leadership on key topics that shape the organization's future.
• Champions initiatives that connect the organization's vision with community advancement and public service.
• Demonstrates servant leadership by guiding the organization to prioritize the well-being and growth of internal and external communities.

ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Individual Contributors

• Demonstrates initiative by proactively identifying opportunities for improvement and leading projects that contribute to business goals.
• Exhibits a bias for action by eagerly volunteering for new challenges and swiftly implementing solutions.
• Takes full ownership of outcomes by setting ambitious targets and rigorously tracking progress against objectives.
• Supports peers and collaborates across departments, sharing knowledge and skills to empower the team.

People Managers

• Encourages team members to take the initiative, fostering a climate where proactive problem-solving is rewarded.
• Cultivates a bias for informed action, valuing swift decision-making and pursuing solutions.
• Owns the team results, ensuring clear accountability and celebrating successes while learning from setbacks.
• Empowers team, delegates effectively, and provides resources for autonomy and growth.

Executives

• Leads by example in taking initiative and championing projects that address market trends and client needs.
• Displays a strong bias for action by quickly mobilizing resources and support for initiatives.
• Assumes accountability, celebrating achievements, and instituting a learning culture from various outcomes.
• Empower others to take charge of initiatives, ensuring a culture where entrepreneurial thinking is valued at every level.

Nitin Mishra

INCO: “Cushman & Wakefield”