Manager - Facility

Job Title

Manager - Facility

Job Description Summary

Job Description

[Site Operation]

• To achieve the timely and efficient delivery of C&W - PMSI to client , in support of their business needs in accordance with the service levels and Key Performance Indicators.
• SPOC on behalf of Cushman Wakefield.
• Recommend and support on Site’s Critical Operations and deliverables.

• Deliver high quality, prompt and courteous Services in support of customers’ business needs.
• To liaise with the client regarding matters on delegated levels of authority.

Facilities Operation

• Manage/Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client’s SPOC under purview of Contract.
• Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .
• Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.

• Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
• Supervise in coordination with client on closures of SNAGs on weekly basis.
• Support Transition team in seamless HOTO of the Facility

• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
• Advise on additional purchase upon request and approval from client SPOC .
• Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.
• Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.

Systems & Procedures

• Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .
• Implementing C&W processes and systems.
• Training staff on processes and systems.

• Health & Safety and Environmental

• Conduct Risk Assessments of all activities
• Implement safe working systems.
• Training on H&SE systems
• Ensuring compliance as per C&W H&SE processes and systems.
• Ensuring Accident Log is kept up to date
• Reporting H&SE statistics and incidents in Monthly Report.

Vendor Management

• To liaise with contractors, collect quotations and prepare quotation analysis.
• To keep and revise the existing contracts with different vendors
• To liaise with vendors on contract renewal
• To compare, evaluate and recommend vendors
• Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

• Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.
• To monitor delivery from approved supplier and ensure they follow the SLAs.
• Cost Analysis report to be submitted with optimization on pilferages .

Engineering Management

• Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to SPOC with suitable Plan of Action
• Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.
• Review reports on engineering systems operation and maintenance .
• Initiate training session on technical service with SME technical (C&W) periodically.

INCO: “Cushman & Wakefield”