Manager - Facility Services

Key Responsibilities:

Responsible for New/Relocated office setup as per Business Plan:

§ Fit out Manual – Prepare, Update & Half yearly Review

§ Timely office set up & Business Plan adherence

§ Ensure smooth relocation with minimal business impact

§ Supervise Fit out projects – wrt planning, design & ensure quality

Repair & Maintenance:

§ Responsible for Pan India office repair & maintenance - wrt infrastructure & equipment’s

§ Proactive complaint monitoring & Timely resolution

§ Ensure timely closure of audit reports

§ Accountable for Service provider review – Quarterly & contracts renewal

Electrical distribution System & Equipment Health Checkup:

§ Responsible for Pan India installation & maintenance of electrical equipment’s – DG’s, Servo’s, Capacitor Panels etc.

§ Proactive health audit plans for office electrical distribution systems

§ Ensure closure of audit reports by executing BOQ’s for rectification

§ Ensure Bi monthly electrical health check at every location.

Facility Relationship Management:

§ Perform ongoing relationship management to ensure smooth coordination with location spoc, zonal teams and HO. Frequent meeting with RMs, ZVPs to comprehend the field problems and provide resolution

§ To serve as point of contact between field and HO team

§ Ensure regular visits to highly critical locations

§ Provide high visibility and support to business / channel heads

Leadership and Supervision:

§ Lead a team of 6-8 Facility professionals (FTEs+ Non FTEs), mentor & coach them to adapt new skill sets

§ Lead key initiatives

§ Quarterly goal sheets review of team members

§ Screen applications, interview candidates, prepare SWOT (of shortlisted candidates) & make selection decisions

§ Assign work & monitor work schedules

§ Focus on outsourcing of non-value added processes

Special Projects and initiatives:

1. Security Supervisor Module – R&M
2. Branch Application for Security
3. 50 New offices under agency expansion drive

Primary Interactions

§ External – Vendors, landlords & property consultants

Nature of interaction includes- Vendor & contractor interaction on Contract renewal & service level actions

§ Internal – Channel Heads, Finance, Procurement, Legal, Compliance, Marketing, ZVPs, RM’s & ZO’s

Measure of Success:

Responsible for New/Relocated office setup as per Business Plan:

§ Handover within 90 days of lease sign off

§ No extra rental due to delay in hand-over

§ Infrastructure set-up within 45-60 days of project start

§ Achieve Cost save target

§ Closure of snags/observations

Repair & Maintenance:

§ Ensure location audit as per schedule/calendar

§ Complaint Closure as per agreed TAT

§ Timely renewal of maintenance contracts

§ IVOC score of >4 out of 5 on office infra health

Electrical distribution System & Equipment Health Checkup:

§ Ensure electrical audit once in two years at every branch, annually in critical locations

§ Bi monthly PPM at every location and closure of open items

§ Execution of rectification BOQ’s within 30 days of audit findings

§ Ensure minimum short circuit incidents at branch offices

Facility Relationship Management:

§ Feedback from Key stakeholders and landlords

§ Increase customer & landlord satisfaction scores

§ Quarterly review with functional Heads & above

Leadership and Supervision:

§ Help sub-ordinates to grow to next level

§ Develop leadership & improve engagement level

§ Create Best in-class Facilities team

Special Projects and initiatives

• 
  Branch application review and analysis.

• Closure of R&M related complaints with 90 % TAT

• Timely vendor selection, BOQ finalization, per sq. ft fit out work rates

Primary Interactions

Ensure company’s asset, reputation is protected all times by Liasioning with vendors, local authorities, fire authority etc.

Improvement in CSAT score by absolute 5 % from the last score

Essential qualifications and experience:

Ø Must have B. Tech (Electrical)

Ø Minimum 7 – 10 years in Facility Services for monitoring Pan India projects in industries like BFSI or any other setup with multiple locations Pan India model

Competence required:

Result oriented, working with & through others, innovative, customer centricity, technical expertise, problem solver & decision maker, business acumen, impact & influence, role modeling core values, strategic planning & execution, strong project management skills including design, planning, occupancy and budgeting