Manager, Faculty Practice Clinic

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

This role provides all administrative and operational leadership of the Faculty Practice Clinic, a key part of the faculty recruitment/retention profile for the School of Dentistry. This includes full responsibility to lead and direct staff members, manage patient schedules for providers to maximize clinical productivity, act as the point person for all financial discussions with patients, engage in activities to market and promote the practice both at Marquette and in the community, and manage a significant annual operating budget within the clinic.

1. Lead, direct, and take ownership of all aspects of the Faculty Practice Clinic including day-to-day operations, long-term planning, optimizing workflows and troubleshooting issues. Act as primary representative for the practice in all external and internal communications/interactions.

2. Develop provider schedules and ensure that patient appointments are set accordingly to maximize patient satisfaction and clinic productivity. Monitor faculty/provider activity to make sure it is within expectations and in accordance with agreed contractual terms. Counsel faculty/providers regarding how to increase patient base when needed.

3. Responsible for the supervision of staff which includes but is not limited to hiring, terming, disciplinary actions, performance management, staff development, etc

4. Oversee all patient relations, including patient inquiries and financial consultations/ payment discussions. Take full responsibility for all quality assurance in patient care and service.

5. Manage all financial operations of the practice, including complete oversight of a significant operating budget and all patient/insurance collections and receivables. Recommend and implement new procedures and strategies to improve clinic operations. Ensure that all physical spaces and equipment are maintained to create professional image and support productivity.

6. Develop and implement innovative marketing and practice promotion strategies to maximize clinic productivity.

7. Responsible for the supervision of student employees which includes but is not limited to hiring, training, disciplinary actions, ending the student’s assignment, etc.

High school diploma

Minimum of 4 years of experience

Knowledge of dental terminology, dental procedures, and dental billing codes.

Prior supervisory experience.

Excellent problem solving, planning, organizational and customer service skills.

Excellent listening, written and verbal communication skills.

Ability to work and communicate with people from diverse populations.

Ability to work independently in a high-volume academic health care environment with little supervision and frequent interruptions.

Ability to maintain confidentiality

Microsoft Office proficiency.

Associate’s or vocational/ technical school degree preferably in Business or Dental Hygiene/Assisting

Prior experience with medical/dental coding, billing or claims processing.

Familiarity with dental practice management software.

Previous experience in an academic environment.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.