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Manager, Franchise Compliance & Brand Standards
Job Description
Lead Brand Integrity Across a National Franchise System
At BrightStar Care, we’re committed to delivering a consistent, high-quality experience across every location. We’re looking for a Manager, Franchise Compliance & Brand Standards to lead system-wide efforts that ensure our franchise network operates in alignment with brand standards, compliance requirements, and operational excellence.
This is a high-impact role for someone who thrives at the intersection of compliance, operations, and cross-functional leadership—and wants to influence how a growing franchise system maintains quality and consistency at scale.
At BrightStar Care, we’re committed to delivering a consistent, high-quality experience across every location. We’re looking for a Manager, Franchise Compliance & Brand Standards to lead system-wide efforts that ensure our franchise network operates in alignment with brand standards, compliance requirements, and operational excellence.
This is a high-impact role for someone who thrives at the intersection of compliance, operations, and cross-functional leadership—and wants to influence how a growing franchise system maintains quality and consistency at scale.
Responsibilities
Drive Brand Consistency Across the System
- Serve as the subject matter expert on brand standards, franchise agreements, and Operations Manuals
- Represent brand expectations to franchisees, coaches, and internal stakeholders
- Set and execute goals for brand consistency initiatives
- Own and manage the annual compliance review cycle
- Evaluate franchisee adherence to brand standards and agreements
- Maintain dashboards and reporting to track compliance trends
- Identify risks and drive resolution
- Manage and update Operations Manuals to ensure alignment with brand and regulatory standards
- Partner with SMEs to revise and improve content
- Lead semi-annual update cycles and roadmap
- Oversee preparation of compliance documentation (pre-default and default notices)
- Ensure communications align with approved templates and standards
- Partner closely with Legal on documentation and process
- Drive projects that improve system-wide consistency
- Collaborate with Strategy, Operations, Legal, Finance, Technology, and CX teams
- Recommend improvements and innovations to strengthen consistency
- Own dashboards and scorecards tracking compliance metrics
- Present insights and trends to leadership
- Partner with franchise owners and coaches to support compliance and performance
- Provide guidance on expectations and corrective actions
- Develop educational programming
- Lead communications to reinforce brand standards
- Deliver training on compliance and Operations Manual updates
- Manage annual legal/compliance webinar series
Skills & Qualifications
Experience
We’re looking for someone who is comfortable using AI tools to enhance productivity and decision-making.
You should:
BrightStar Care is committed to diversity and values the ways in which we are different.
- 5–7 years in compliance, franchising, legal/regulatory, or similar
- Experience leading compliance workflows or governance programs
- Franchise system experience strongly preferred
- Strong understanding of franchise operations and compliance
- Excellent communication and stakeholder management skills
- Analytical mindset with strong Excel proficiency
- Highly organized with ability to manage multiple priorities
- Ability to influence and drive change across a distributed network
We’re looking for someone who is comfortable using AI tools to enhance productivity and decision-making.
You should:
- Use AI tools to streamline workflows and draft communications
- Apply judgment to ensure accuracy, tone, and compliance
- Understand data privacy considerations
- Identify opportunities to leverage AI within your function
- Make a system-wide impact across a national franchise network
- Partner with cross-functional leaders and influence key decisions
- Help shape how we scale quality, compliance, and brand consistency
- Join a mission-driven organization focused on delivering exceptional care
- Travel: ~5–6 trips per year to Bannockburn, IL
- Environment: Fast-paced, collaborative, and evolving
BrightStar Care is committed to diversity and values the ways in which we are different.
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