Manager, Global Analytics

We are seeking a detail-oriented and analytical Data Quality Analyst to join our team. This role is work from office role and you are responsible for Level 1 triage and batch quality updates, ensuring data accuracy and operational efficiency. The ideal candidate will have experience in data research, quality control, and reporting, with a strong ability to work with structured processes and tools.

Key Responsibilities:

• L1 Triage (SFDC Cases):
  • Intake and categorize cases based on geography, vertical, revenue, hierarchy, and Tier-2 classification.
  • Perform first-pass fixes in staging environments when permitted.
  • Route cases to the on-shore queue with supporting evidence when necessary.
• L1 Batch Quality Updates:
  • Receive and analyze error files (diffs/exception reports).
  • Research account discrepancies using trusted sources (e.g., D&B, open internet).
  • Provide corrected batch update files in CSV format with fields including:
    • Proposed Correction
    • Source
    • Confidence
    • Evidence URL
    • Reason Code
• Weekly Operations Reporting:
  • Track and report on volume, SLA adherence, correction acceptance rates, rework percentages, defect types, and SOP compliance.