Manager, Global Client Services Communications

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Manager of Global Client Services Communications plays a pivotal role in managing and executing internal and external communication workstreams in support of Visa’s Client Services organization. The ideal candidate will bring experience crafting compelling narratives that resonate with internal and external audiences and drive meaningful stakeholder engagement.

This individual is expected to:

• Develop and execute strategic communication plans to engage key internal and external audiences through internal, media, digital and social channels.
• Participate in the development of compelling stories that showcase Visa’s leadership and commitment to client success.
• Bring experience in storytelling across digital and social channels, including content planning and development, execution and reporting.
• Write and edit messaging frameworks, leadership talking points, organizational announcements, briefing materials, internal and external social content, and other external and internal communications materials.
• Oversee and manage communications projects from inception to completion, ensuring timelines and goals are met.
• Collaborate cross-functionally to align messaging and strategies, as well as balance the needs of multiple stakeholders.
• Leverage data and insights to plan, measure and optimize the impact of communication strategies

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD • Bachelor’s degree in Communications, Public Relations, Journalism, or a related field • 3-5 years of professional communications experience, with a mix of in-house and agency roles strongly preferred • Proven competency in corporate storytelling • Exceptional writing and editing skills, with the ability to simplify complex information into compelling messages • Demonstrated success managing media relations and internal communications • Exceptional project management skills, with the ability to manage multiple priorities and meet tight deadlines • High level of emotional intelligence, collaboration, creativity and adaptability in a fast-paced environment

U.S. Applicants Only

The estimated salary range for this position is $109,800 to $0 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.