Manager, Ground Transportation

Description

Are you mission-driven and passionate about helping others succeed?
Do you strive to lead, follow, and act with integrity?
Are you the one who honors your commitments?
Is building trusting relationships an integral part of why you do what you do?
Do you push limits and challenge the status quo?

If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!

Here's a summary of responsibilities:
The Ground Transportation Manager is a key member for the USOPC’s Outside Operations staff for the Olympic Games and will work closely with the USOPC Operations team, Village team, and other site leads to support the delivery of the key Transportation function of the Games environment. This role will report to the Senior Director Logistics, operating as the Milan Operations Center Lead during the Games.

The role will provide expertise in the development, planning, and execution of on-site event logistics during the Olympic Games in Milan-Cotina. This role is responsible for leading the Ground Transportation team across the entire Games-time footprint and specializes in ground transportation strategies, planning, and administration for the Logistics team. This individual must embody a team-first attitude and a spirit and passion for providing excellent customer service. The role will strategically lead the design of transportation solutions for the needs of each Games and Functional Area requiring transportation support and will act as a subject matter expert for all stakeholders.

This role involves significant advanced preparation, including pre-event planning and the strategic coordination of ground transportation resources for the entire Olympic delegation. In addition to responsibilities for the Olympic Games, this can typically be extended to supporting ground transportation operations during the pre-Games and transition periods. As such, the individual must be prepared for an extended period abroad, managing the unique demands of the Games while maintaining high standards of service and adaptability in a fast-paced, international environment.

This is a temporary position with an anticipated duration of 1-2 months.

Here’s how you’ll have an impact:

Before the Games

• In partnership with the Senior Director of Logistics, develop the overall strategy and planning for the Ground Transportation Functional Area.
  • Onboard a dedicated team to deliver Games Transportation.
  • Manage planning and strategy for Ground Transportation in coordination with transportation vendors (overall and local).
  • Procure and contract additional ground transportation support where required.
• Participate in Outside Operations training/team building sessions as scheduled and develop rapport with other delegation team members.
  • Support discussions during training sessions to clarify the role and responsibilities of the Transportation Functional Area.
  • Establish clear expectations and communication protocols for transportation team members.
• Participate in Outside Operations Site Area meetings scheduled leading up to the Games.
  • Act as a source of information for all transportation-related inquiries from other Functional Areas.
  • Provide detailed guidance on ground transportation operations, ensuring alignment with overall logistics.
  • Work with Ground Transportation Specialist to proactively address gaps or inconsistencies in transportation plans and communicate updates to all stakeholders.
• Provide information and details to the Ground Transportation team as needed.
  • Participate in regular Ground Transportation meetings as scheduled to provide direction and ensure progress.
  • Assist the Ground Transportation Leads in the support of Ground Transport Support colleagues and in sharing and presenting relevant information for assigned tasks.
• Participate in planning sessions/calls as needed with Logistics, Games Operations, and Organizing Committee in the lead-up to Games.

During the Games

• Oversee and lead the Ground Transportation Functional Area and ensure necessary information is supplied to the transportation vendors and delegation members throughout the Games.

• Lead operations for all delegation motor pools, liaising with all Team USA operational areas (Village(s), Airport Operations, Operations Center, Ground Transportation vendor, Team USA Welcome Experience, etc.).

• Manage relationships and communications with Fall Line Ltd. and local transportation company.

• Support Arrivals & Departures with transportation information as needed.

• Oversee Ground Transportation Leads and Support colleagues within assigned locations and functional areas:

• Serve as a part of the Games transition team to support the transition from Olympic Games to Paralympic Games.

• Remain flexible and proactive in addressing unexpected challenges or operational needs.
• Collaborate with other teams to contribute to a unified and effective Games operation.
• Assist with other duties as assigned.

After the Games

• Contribute to the Ground Transportation after-action meetings and collation of after-Games reports from all members of the Ground Transportation team.
  • Support the compilation feedback from surveys, meetings, and personal observations into a detailed report led by the Ground Transportation Specialist.
  • Identify specific opportunities for improvement and provide any recommendations for future Games.
• Participate in post-Games survey.

Here are the skills and experience you'll need to be effective:

• Bachelor’s degree or equivalent work experience
• Must possess or have the ability to obtain a valid passport
• Must possess a valid driver’s license
• 5+ years in logistics/sports event management
• 2-4 years in event logistics/ground transportation
• Experience working in the Olympic/Paralympic or professional sports environment or for a National Governing Body (NGB) preferred
• Experience with international events and logistics a plus
• Excellent written and verbal communication skills
• Adaptable and flexible with the ability to meet multiple simultaneous demands and function in a deadline-driven environment
• Capable of taking direction and conveying a vision to other team members
• Strong interpersonal and customer service skills while maintaining a calm demeanor
• Professionalism and discretion at all times
• Teamwork skills with the ability to work collaboratively with staff and constituents to achieve mission and goals
• Strong logistical skills and precise attention to detail
• Strong organizational and time management skills with ability to multi-task
• Solution-oriented with strong project management skills
• Passion for sport and the ideals of the Olympic and Paralympic Movement
• Proficiency with Microsoft Office suite, including Outlook, Word, and Excel

Here are the tools, equipment, & conditions:

• Standard office equipment
• Ability to travel and successfully work in a multi-cultural office environment
• Non-traditional work environment with potential for outside work in load zones moving equipment, apparel, and supplies
• Non-traditional work hours, including nights, weekends, and holidays
• Regular attendance at work is an essential job function

Here's where you'll work:
Remote
Here's some more information you need to know:

• Hiring pay range $62,672 - $79,593 per year
• This Temporary, Full-Time, Exempt position is intended to work 40 hours per week.