Manager | HRT-Operate | Bengaluru | HR Transformation

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services,

Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

The Team

Today’s business challenges present a new wave of HR, talent and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs. Learn more about Human Capital Practice

Job Description

We are looking for a dynamic and results-driven Manager – Talent Acquisition & HR Operations to lead the end-to-end recruitment and HR service delivery function within our Shared Services model. The role is accountable for managing a high-performing team, driving workforce planning, ensuring smooth HR operations, and aligning talent strategies with business goals. This leader will also be responsible for Talent Management Initiatives, Vendor Governance, and Operational Excellence across the HR Shared Services landscape.

Key Responsibilities

• Talent Acquisition Leadership

o Lead and manage the end-to-end Talent Acquisition process across multiple business units, geographies, and functions.

o Oversee high-volume and niche hiring through efficient utilization of ATS, sourcing channels, and vendor partnerships.

o Define and monitor recruitment SLAs/KPIs (time-to-fill, cost-per-hire, offer-to-join ratio, quality of hire).

o Build strong partnerships with HRBPs and Business Leaders to ensure proactive staffing strategies.

o Drive employer branding and ensure a best-in-class candidate experience.

• Workforce Management

o Lead and manage the end-to-end Talent Acquisition process across multiple business units, geographies, and functions.

o Oversee high-volume and niche hiring through efficient utilization of ATS, sourcing channels, and vendor partnerships.

o Define and monitor recruitment SLAs/KPIs (time-to-fill, cost-per-hire, offer-to-join ratio, quality of hire).

o Build strong partnerships with HRBPs and Business Leaders to ensure proactive staffing strategies.

o Drive employer branding and ensure a best-in-class candidate experience.

• Talent Management & Development

o Drive internal mobility and talent redeployment programs across shared services functions.

o Implement programs for high-potential identification, retention, and career development.

o Collaborate with Learning & Development to ensure employee upskilling for future skills.

o Contribute to succession planning initiatives and ensure readiness of critical roles.

• HR Operations & Service Delivery

o Manage HR Shared Services activities across employee lifecycle management (onboarding, employee data management, payroll coordination, exit management).

o Establish and monitor SLAs for HR services (BGV, onboarding, query resolution, exit clearance, etc.).

o Ensure compliance with local labor laws, internal policies, and audit requirements.

o Leverage automation, AI tools, and process optimization to enhance operational efficiency.

Required Skills and Qualifications

• Minimum 12 -15 years of experience in payroll processing.

• Team Leadership: Ability to lead and manage a team of consultants and support staff.

• Proven ability to manage talent acquisition in a shared services or GCC/GBS model.

• Strong understanding of HR operations, workforce planning, and talent management frameworks.

• Excellent stakeholder management, influencing, and communication skills.

• Data-driven decision making with ability to interpret and present insights.

• Strong project management skills with exposure to transition, change management, and process improvement (Lean, Six Sigma, Kaizen).

• Demonstrated ability to manage high-performing teams in a matrix environment.

• Strong communication and interpersonal abilities.

• Excellent attention to detail and problem-solving skills.

Preferred Qualifications

• Experience working in a multinational or shared services environment
• Exposure to “Recruitment Process Outsourcing (RPO)” processes
• End User knowledge of using DarwinBox HRMS

Additional Details

• Job Title: Delivery Manager (Talent Acquisition And HR Operations)

• Designation: Manager

• Employment Type: Permanent

• Base location: Bengaluru, Karnataka India

• This profile might involve frequent / occasional travelling to client locations.

• It will be a hybrid and/or 5 days working from office

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

• Builds own understanding of our purpose and values; explores opportunities for impact.

• Actively focuses on developing effective communication and relationship-building skills.

• Understands expectations and demonstrates personal accountability for keeping performance on track.

• Understands how their daily work contributes to the priorities of the team and the business.

• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry- level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professional