Manager ICT Cybersecurity Services

Job Objective:

Define and drive the implementation of Cybersecurity Services strategic initiatives, products and plans in alignment with Business Products & Solutions department's business plan and strategy. Lead improvement initiatives to deliver customized solutions that contribute to the growth to increase sales and revenue across the Business sector.

Job Specifications:

Strategic Contribution:

• Contribute to the development and execution of the Business Products & Solutions department’s strategy and objectives to support growth in the Business sector.

• Develop and lead the execution of strategic plans to implement stc BH’s Cybersecurity plan.

• Lead and control departmental activities to safeguard alignment with stc Bahrain’s business goals and performance targets.

• Guide the preparation and monitoring of the Cybersecurity Services business plans and annual budget, in line with the company’s objectives.

• Control expenditure against approved functional budget on a regular basis and investigate and reconcile any significant variances to ensure effective cost control.

Business Products & Solutions – Cybersecurity:

• Supervise and lead Cybersecurity portfolio, revenues, and profitability to ensure its alignment with the Business sector’s business needs, strategic objectives, and sales targets.

• Grow Cybersecurity service portfolio with additional products and features to enable expansion of subscriber base in Business sector.

• Analyse key market trends, offerings, customer needs, and competitive landscape to define potential opportunities or threats in the market and devise plans to address accordingly.

• Lead the development of Cybersecurity roadmap, identify partnership requirements, and support the Business Products & Solutions department in achieving short and long-term business objectives.

• Lead Cybersecurity Services implementation plans including the development and activation of the required products and services (including bundled services) to support the defined strategy by stc BH.

• Oversee the Security Operating Centre activities to safeguard its adherence to SLA’s and quality standards.

• Lead Cybersecurity service commercial launch in coordination with technical, commercial, and regulatory stakeholders.

• Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products & Solutions department.

• Approve Cybersecurity BTL offers which are provided by both CVM & Analytics to make a valuable contribution to increasing sales and revenue.

• Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure alignment with Business Products & Solutions.

• Work closely with internal stakeholders and business units to stay well-informed of planned changes to technologies, working practices, and business activities that could have an impact on stc BH’s cybersecurity or risk profile.

• Set plans to ensure customer journey is streamlined across different products and offerings including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.

• Define quality services, procedures, and SLAs and ensure adherence to set standards.

Qualification & Experience:

Minimum requirement:

• Bachelor’s degree in Business Administration, Engineering, IT, or any other relevant field.

Preferred:

• Master’s degree in Business Administration, Engineering, IT, or any other relevant field.

Minimum 9 years of relevant experience, with at least 6 years in a leadership position, ideally in the Cybersecurity space.

Role Impact:

• The Product Manager for Cybersecurity Services will play a critical role in defining and executing the product strategy.

• This position is responsible for driving the growth and profitability of our cybersecurity offerings, ensuring that they meet the evolving needs of the market.

• With P&L responsibility, the Product Manager will oversee the financial performance of the product line, making strategic decisions that align with business goals and enhance client satisfaction.

• The role involves collaboration with cross-functional teams, including engineering, marketing, and sales, to deliver innovative solutions that address security challenges.

Key Job Competencies:

• Product Strategy: Proven ability to develop and implement product strategies that drive market success and align with client needs.

• Financial Acumen: Strong understanding of P&L management and experience in driving profitability through effective budgeting and forecasting.

• Market Analysis: Ability to conduct thorough market research and competitive analysis to identify trends and opportunities in the cybersecurity landscape.

• Cross-Functional Leadership: Experience in leading cross-functional teams to deliver on product initiatives and ensure alignment with business objectives.

• Technical Knowledge: Strong understanding of cybersecurity principles, technologies, and trends to inform product development and strategy.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.