Summary:

The F&B Operations Manager II is an intermediate level manager of a store with medium sales volume and moderately complex operations and is responsible for directing and supervising management associates in support of the General Manager. This position is also responsible for focusing on store level operational and personnel performance, monitoring business results of the assigned store in support of Operating Excellence, coaching and professional development of other store management and associates, being the central driving force for realizing and implementing operational changes, and performing all other responsibilities as directed by the business or assigned Management of which associate is capable of performing. This is an exempt position and typically reports to the Operations Director, depending on local requirements.

Essential Functions:

• Analyzes and manages financial results of the store to ensure maximum profits are balanced with customer satisfaction and associate satisfaction
• Ensures on a daily basis that the stores are open and staffed appropriately, the store is clean, inventory levels are appropriate and equipment is working properly
• Supervises the day to day activities of associates and assigns responsibilities for specified work
• Monitors and maintains all quality control records, to include ensuring quality assurance and loss prevention policies and procedures are being adhered to
• Complies with company and franchise standards of operation procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that all products are prepared and presented in accordance with brand or company standards
• Identifies hiring, firing, advancement, promotion or any other associate status change needs of the store
• Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs
• Provides the highest quality of customer service to the customers at all times, to include ensuring the proper training of all staff and supporting associates to ensure customer satisfaction and product quality
• Supports and enhances working relationships with partners, landlords and the community

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus
• Requires 3 or more years of job-related experience in medium volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience
• Demonstrates knowledge of product, customer service, services and quality standards required, equipment and operations standards required
• Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
• Demonstrates organization and multi-project time/issue management
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)

About HMSHost

We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

We believe in a culture of engagement. We strive to practice behaviors that set all associates up for success. We foster a culture of appreciation, caring and inclusion. We also believe in being the best version of yourself that you can be. We support this with competitive wages, robust benefits and recognition for a job well done.

HMSHost managers are coaches, guiding their teams to achieve great results while having fun and making a difference every day. Our managers show their passion for service and hospitality, are open to different ideas and perspectives, can adjust to the pace of our business, and serve the needs of our associates, guests, brands and other stakeholders.

We value manager-coaches who are reliable, can be counted on to do the right thing and focus on the simplicity of our mission – ensuring everyone feels great at work, and that our travelers are feeling great on the move.

At HMSHost, we know our success is based on great people, strong teams, and a fun environment. If you have positive energy, a passion for serving others, enjoy a fast-paced environment, are a team player, like to learn and grow and have fun at work – !