Manager II, Facility Management

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Lead daily operations across sites – office space, critical infrastructure
• (UPS, HVAC, STP, DG sets), and workplace services.
• Implement and monitor SLAs & KPIs for housekeeping, engineering, pantry, PR/ PO processes, mail
• management, disposal of scrap (Assets & Non Assts), MIS etc.
• Ensure uptime of all critical assets and manage preventive/reactive maintenance through CAFM/BMS tools. (As applicable)
• Drive workplace health, safety, risk mitigation & emergency preparedness plans.
• Oversee and ensure delivery and performance of housekeeping, Janitorial, Pest Control, Landscaping, Cafeteria etc.
• Act as the primary POC for business units; ensure service delivery aligned with business continuity and employee experience.
• Manage change communication and feedback closure mechanisms.
• Prepare and track Monthly operating & capital expenditure budgets.
• Optimize costs through negotiation, consumption analytics & process improvements.
• Govern vendor performance, contracts, audits, compliance, and statutory documentation.
• Support fit-outs, refurbishments, relocation-ensuring quality, timelines & approvals.
• Coordinate space planning, seating allocation, and occupancy analytics.
• Adhere to local statutory norms (fire NOC, pollution control, lift, electrical, etc.).
• Drive energy efficiency, waste management & ESG initiatives.
• Conduct periodic audits and implement continuous improvement programs.
• Employee transport services (operational)

Key skills and knowledge:

• Soft Services and Hard Services Job Knowledge
• Ability to analyze data and interpret technical drawings
• Excellent problem solving and troubleshooting skills
• Effective communication and interpersonal skills
• Understanding of safety standards and regulations

Educational qualification:

Bachelor’s degree in Hotel management / Facilities / Business Admin Minimum 10+ years of experience in managing Facility in ITES or similar organization

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'