Manager – International Operations (BPO)

Manager – International Operations (BPO)

Job Details

• Qualification: Graduation
• Experience: Minimum 4 years (BPO / International Operations preferred)
• Shift Timings: 24/7 Rotational Shifts- 8 hour
• Working Days: 6 days a week
• Location: Saddar, Karachi

Key Responsibilities

• Oversee and manage day-to-day international BPO operations to ensure service excellence.
• Lead and supervise chat and email support teams to consistently meet SLA and KPI targets.
• Coordinate with cross-functional teams to achieve client expectations and operational goals.
• Monitor team performance and provide coaching, feedback, and development support.
• Identify operational gaps and implement process improvements for efficiency and quality.
• Ensure compliance with company policies, operational standards, and client requirements.

Job Type: Full-time

Pay: From Rs100,000.00 per month

Work Location: In person