Manager Investigations

Department: Regulatory Compliance

Reports To: Head Investigations

Job Grade: AVP

Total Position : 01

Location: Head Office, Islamabad

What is Manager Investigations – MMBL?

The Manager Investigations at MMBL leads and supports investigations into fraud, misconduct, and regulatory violations to protect the bank’s operations, employees, and customers. The role includes detecting irregular activities, conducting fraud risk assessments, handling complex cases, and supervising junior investigators. It requires strong investigative and forensic skills, along with coordination with Business, HR, Legal, Compliance, and external stakeholders. The Manager ensures timely closure of cases, prepares detailed reports, and oversees the process from preliminary assessment to corrective measures, in line with directives from the Head of Investigations.

What Manager Investigations – MMBL Does?

• Lead investigations into suspected fraud, misconduct, or policy violations.
• Plan and execute investigative strategies, including evidence collection, financial analysis, interviews, and background checks.
• Prepare detailed investigation reports and executive summaries for the Head of Investigations, senior management, and regulators.
• Supervise and mentor Assistant Managers/junior investigators, ensuring quality and consistency of work.
• Maintain case records, evidence, and documentation in the case management system with accuracy and confidentiality.
• Recommend corrective and preventive actions and track their implementation across departments.
• Collaborate with Business, HR, Legal, Compliance, and Audit teams to address disciplinary and legal aspects of cases.
• Support the Head of Investigations in sensitive or high-profile cases and regulatory interactions.
• Use forensic tools, data analytics, and digital evidence techniques to detect anomalies and support investigations.
• Contribute to fraud prevention training, awareness programs, and policy improvements.
• Stay updated on emerging fraud risks, regulatory requirements, and best practices in investigations.
• Undertake tasks assigned by the Head of Investigations, MMBL, or VEON Group Investigators.
• Manage case management portals and ensure timely closure of tagged cases.

What are we looking for and what does it require to be Manager Investigations - MMBL?

Qualifications & Experience

• Bachelor’s degree minimum.
• 8–10 years in banking/financial services, audit, compliance, or law enforcement.
• 4–5 years direct investigation experience; independent leadership preferred.
• Professional certification (CFE, CAMS, CIA, etc.) strongly preferred.
• Knowledge of banking regulations, compliance, and fraud risk management.

Essential Skills

• Strong investigative, forensic, and interviewing skills.
• High integrity, confidentiality, and report-writing ability.
• Leadership and mentoring of junior investigators.
• Proficiency in forensic tools, data analytics, and case systems.
• Strong communication, analytical, and problem-solving skills.
• Time management, attention to detail, and MS Office proficiency.

Preferred Skills

• Experience with regulators, auditors, and law enforcement.
• Exposure to AML/CFT, forensic accounting, and fraud risk.
• Knowledge of digital banking risks and compliance frameworks.
• Adaptability in a dynamic environment.

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.