Manager - IT

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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Job Title

Assistant Manager - IT

Minimum Qualification

(i.e education, training etc.)

Any graduate, MCSE Certification

pref MCA/MBA(IT/Systems)

Minimum Experience

(in terms of years)

3-5 years (troubleshooting experience)

External Interface (people to be dealt with during duty)

Vendors/Service Providers, IT consultants, Architects,etc.

Special Skills/Attributes

(required for performing the job effectively)

Working knowledge of IT infrastructure & systems
Proficient in handling administration, management of a large IT environment
Sound knowledge of client /server, internet systems & architecture

Overall Purpose/Objective

Of the job

To develop and implement technology solutions-specifically networking solutions, IT infrastructure & knowledge management to support achievement of strategic business goals at the Centre.

Key Deliverables

Define & adhere to IT related policies & procedures
Network redesign and maintenance
Servicing IT related project requirements by doing a comparative analysis of the vendors & assist corporate IT in finalizing the vendors.
Conduct periodic audit of the network operations (incl. spywares, spam wares, FTP revamping, addition & deletion of users, etc.) to ensure effective functioning of the network operations
Procurement of relevant Hardware/software
MIS/Reporting
Day to day operations and providing support to all existing IT applications
Responsible for overall IT Infra - systems & processes.
Ensure 100% compliance of all software and handle the audit needs.
Responsible for providing technology for all business interface based on the business strategy.
Asset tracking and management of all inventory across location. Also ensure Insurance of all IT assets across locations
Ensure implementation of all IT policy & process as per Corporate IT guidelines.
SPOC for business users on any technology need to the business and provide solution as per best in the market.
Daily Monitoring of IT Help Desk of his location and do analysis and create strategy to reduce the calls.
Leading FMS team for location, tracking & adhering to service level agreement for user support.
Take backups, monitor anti-virus software patches.
Interact with service providers for procurement of location IT requirements
Adhering & Implement ITIL Processes (Like Change Management, Incident Management, Asset Handover, Physical security, etc.)
Support Seniors in creating and monitoring IT budget for operation and project
Vendor management
Data centre management
Software management and uptime
Plan for and evaluate any upgrades required to maintain security, data integrity, and overall performance of the network
Maintain Data integrity & Email security
Manage on-going systems support and maintenance
Uptime of entire Mall IT/Hotel & Commercial operation i.e., Parking, IBS, Data and Voice network & entire application used for smooth functioning of Mall.
Uptime of entire IT and AV network of MD House
Management of Unified communication system across location
Creating and managing Security role for AD users.
Knowledge of Mailing system like Linux, O365 and Spam server is a must
Attending seminars and training for new technology and ensure same can be implemented for organization by which company IT standard can improve and also same would be beneficial for cost management
Creation & Monitoring of IT MIS for all locations
Perform additional duties as required and requested

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