Manager IT Demand Planning & Capacity

Key Accountabilities:

• Demand Forecasting & Planning
  • Consolidate approved and pipeline demand into short-, medium-, and long-term demand forecasts.
  • Translate portfolio priorities into capacity-feasible delivery plans across ADM1, ADM2 and other delivery partners
  • Ensure alignment between business roadmap, approved funding, and available vendor capacity.
• Vendor Capacity Management
  • Own capacity planning and utilization tracking for ADM1, ADM2 and other partners across all delivery streams.
  • Maintain a single version of truth for vendor capacity (MDs, skill mix, allocations, and burn rates).
  • Optimize utilization by proactively balancing demand across vendors and delivery models.
• Capacity Utilization Management
  • Monitor and analyze planned vs actual utilization at vendor, program, and portfolio level.
  • Identify risks of underutilization, over-utilization, or skill mismatch, and recommend corrective actions.
  • Support cost optimization by reducing idle capacity, unplanned ramp-ups, and reactive sourcing.
• Portfolio & Delivery Alignment
  • Partner with Demand Managers and Delivery teams to ensure realistic commitments based on capacity constraints.
  • Support PI, quarterly, and release planning with capacity-backed inputs.
  • Ensure waterfall and agile demands are planned cohesively within vendor capacity limits.
• Vendor Performance & Governance
  • Act as the IT owner for capacity governance with ADM1 and ADM2 partners.
  • Lead regular capacity and utilization reviews with vendors.
  • Highlight delivery risks, dependency bottlenecks, and capacity gaps to IT leadership.
  • Support financial planning and forecasting for vendor spend and capacity-based contracts.
  • Track utilization against contracted MDs, rate cards, and commercials.
  • Provide inputs to renewals, renegotiations, ramp-up/down decisions, and sourcing strategies.
• Reporting, Insights & Continuous Improvement
  • Define and track key capacity KPIs (utilization %, forecast accuracy, idle capacity, demand coverage).
  • Provide executive-level dashboards and insights for CIO, Finance, and Portfolio forums.
  • Continuously improve demand planning and capacity management processes and tools.

Qualifications, Experience And Skills:

Qualifications

• Bachelor’s degree in Data Analytics, IT or Business Management

Experience

• 10–15 years of experience in demand planning, capacity management, or portfolio roles
• Proven experience managing capacity and planning in ADM vendor landscapes
• Experience in telecom or large enterprise IT environments
• Proven experience in Data Analytics, Eazy BI, Jira Dashboards

Skills

• Strong analytical and planning skills with a financial mindset
• Ability to balance demand ambition with capacity and cost realities
• Confident stakeholder and vendor management capability
• Data-driven decision making and scenario planning
• Experience managing capacity-based delivery models (MD-based)
• Strong understanding of Agile and Waterfall capacity planning
• Experience working with ADM vendors and SI models
• Proficiency in Jira, Confluence, Excel, and portfolio / capacity reporting tools

Success Measures

• Improved utilization of ADM1 and ADM2 capacity
• Reduced idle capacity and unplanned vendor spend
• Higher forecast accuracy and delivery predictability
• Strong alignment between portfolio priorities, funding, and vendor capacity