Manager Learning & Development

Job Description:

Key Responsibilities

• Conduct structured training needs analysis across business, operations, risk, compliance, credit, digital banking, branch banking, and support functions.
• Work closely with department heads, regional managers, and branch managers to identify capability gaps and prioritize training interventions.
• Translate business challenges such as low portfolio quality, weak sales productivity, service complaints, compliance gaps, and employee performance issues into learning solutions
• Design and develop learning programs, modules, facilitator guides, participant manuals, assessments, case studies, simulations, role plays, and digital learning content.
• Ensure training content is relevant to microfinance banking, regulatory requirements, branch operations, credit assessment, customer service, recovery, digital channels, and financial inclusion.
• Deliver classroom, virtual, blended, and on-the-job learning sessions for employees across the bank.
• Facilitate programs on leadership, sales, customer service, credit discipline, operational excellence, regulatory compliance, code of conduct, anti-money laundering, data protection, risk awareness, and product knowledge.
• Ensure timely rollout and completion of mandatory regulatory, compliance, risk, AML/CFT, information security, fraud prevention, code of conduct, and policy-based trainings.
• Maintain accurate training records for internal audit, SBP requirements, compliance reviews, and management reporting.
• Measure training effectiveness through feedback, assessments, post-training evaluations, manager feedback, and performance improvement indicators.
• Move beyond attendance-based reporting by linking learning outcomes with business and behavioral impact.
• Manage learning records, digital learning assignments, training calendars, attendance, completion dashboards, and reporting through the Learning Management System or internal tracking tools.
• Support the digitization of L&D processes and e-learning content
• Design and manage structured onboarding programs for new employees, especially branch banking, credit, operations, sales, and customer-facing roles.
• Ensure new joiners understand the bank’s culture, products, policies, systems, compliance requirements, and performance expectations.
• Support the development of leadership capability across supervisory, managerial, and regional leadership levels.
• Design programs for team management, coaching, communication, performance management, decision-making, conflict handling, ethical leadership, and branch leadership.
• Build strong working relationships with business leaders, regional teams, HRBPs, compliance, risk, audit, operations, digital banking, and external training partners.
• Ensure L&D initiatives are business-driven and aligned with organizational priorities.
• Support preparation and management of the annual L&D budget.
• Ensure cost-effective learning delivery through internal trainers, virtual learning, regional training models, and digital content.

Job Specifications:

• Minimum Bachelor's degree in HR, or a related field (Master’s preferred) from HEC recognized university.
• 5–7 years of experience in Learning & Development, Training, Organizational Development, or Capability Building.
• Experience in banking, microfinance, financial services, or a highly regulated industry will be preferred.
• Strong facilitation, instructional design, stakeholder management, and learning analytics skills.
• Experience managing LMS platforms and digital learning initiatives.

Job Skills:

• Training design and delivery
• Content development
• LMS administration
• Training evaluation and impact analysis
• Data interpretation and dashboard reporting
• Vendor management
• Budget tracking
• Presentation and facilitation skills
• MS Office, especially PowerPoint and Excel
• Digital learning and virtual training tools

Last date to apply is 9th June 2026.