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Manager, Litigation Consulting - Review Appraisal Division

Houston, United States

Join an organization that values it's community and employees!

The purpose of this position is to ensure the completion and delivery of services in support of the HCAD operational plans and in accordance with the organization's values. This requires the hiring, training, supervision, guidance, and support of staff within the respective business unit. The Manager will frequently act as a Subject Matter Expert when it comes to their knowledge of business unit operations. They are responsible for planning, organizing, and directing the activities performed within the assigned business unit and disseminating information throughout the organization as it relates to the delivery of key objectives.

The incumbent will promote and champion process improvement and automation, and may achieve results through the management of professional or supervisory-level staff. Depending on the specific functional area, they are responsible for ensuring that property owners, the general public, agents, attorneys and employees are properly supported in performing transactions within the HCAD organization. The position oversees key processes, ensures that the team functions effectively, and maintains final responsibility for its overall results.

EDUCATION/POSITION SPECIFIC REQUIREMENTS & WORK EXPERIENCE

EDUCATION REQUIREMENTS

Licensing through TALCB as an appraiser, or coursework related to fee appraisal preferred
Registered Professional Appraiser license

WORK EXPERIENCE

7+ years appraisal experience, mass appraisal experience or experience as an analyst or similar position
3+ years' supervisory or leadership experience

JOB RESPONSIBILITIES
This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.

General Responsibilities

Ensure the completion and delivery of services in support of the HCAD operational plans and in accordance with the organization's values.
Plan, organize, and direct the activities performed within the assigned section and disseminates information throughout the organization as it relates to the delivery of key objectives.
Ensure the availability of resources necessary for the functional section to perform effectively.
Maintain responsibility for coordinating and delivering on section strategies and projects.
Balance section priorities and delivery commitments.
Drive operational results through the management of professional or supervisory-level staff.
Prepare and audit weekly, monthly, and annual operational and productivity reports to ensure progress against objectives.
Prepare work production schedules and yearly planning calendar.
Actively support division planning activities.
Support organizational goals and objectives by selecting, training, counseling, and disciplining division staff; planning, monitoring and appraising job results; prepare and conduct required performance evaluations and make recommendations for promotions, transfers, or terminations.
Provide assistance to either internal or external customers by developing solutions and implementing strategies to ensure that the unit performs in a cost- and time-efficient manner.
Maintain responsibility for coordinating and delivering on unit strategies and projects - Ensure that employees remain trained, engaged, and focused on required outcomes.
Develop and deliver accurate information regarding HCAD and department policies, procedures, and regulatory requirements - Ensures ongoing compliance.
Oversee the creation and dissemination of training and procedural materials used within the division.
Evaluate and resolve problems and conflicts that involve or are beyond the scope of responsibility for team members - Troubleshoot problem areas or accounts as necessary and follows-up to ensure resolution.
Proactively communicate with functional team and other members of Management regarding operational objectives, performance opportunities and progress on initiatives.
Communicate procedures and important deadlines for action to property owners, agents and HCAD personnel.
Assist with/prepare and monitor technical, status and any other assigned reports.
Administer & monitor all existing exemptions.
Assist in the development of various workflows and program administration.
Coordinate the scheduling of various annual activities to ensure the district’s goals and deadlines are met in a timely manner.
Monitor new legislation and coordinate the implementation of any newly required practices.
Provide support to other supervising colleagues by being an available resource for other section staff members who need assistance from a supervisor, should theirs not be available.
Assist/Communicate with property owners or their representatives in a face-to-face setting, email or via telephone; and responds in writing/email to complimentary “brag” letters or complaints submitted by the public regarding staff.
Develop and monitor budgets, control, and reduce costs, optimize use of HCAD assets and manage and approve expenditures.
Prepare work production schedules and yearly planning calendar.
Typically provide second level approval for training requests.
Perform other duties as assigned.

Position Specific Responsibilities (Division specific responsibilities)
REVIEW APPRAISAL DIVISION – LITIGATION CONSULTING

Perform responsible supervisory and administrative duties to include coordinating, directing, planning, and supervising the review appraisal staff and their assigned activities.
Work with property owners of all socio-economic backgrounds, attorneys, members of the tax community and district co-workers.
Maintain knowledge of all current appraisal district policies and procedures and any changes to the State Property Tax Code.
Plan, organize and prioritize major activities associated with specific job functions assigned to the review appraisal division.
Be able to step in to represent RAD at board of directors' meetings or other forward-facing events.
Operate PC with HCAD’s systems and software for research and to retrieve HCAD records.
Assist in production of records and maps relating to open records requests from all sources; related to lawsuits filed.
Prepare and conduct required performance evaluations.
Schedule settlement conferences
Coordinate mediation conferences
Research and analyze sales and income/expense data.
Evaluate division's work methods and make suggestions to improve procedures and job efficiency.

POSITION QUALIFICATIONS & REQUIREMENTS
KNOWLEDGE:

Litigation and appeals process
Review Appraisal Division procedures
Appraisal District operations
Related tax legislation
Appraisal process
Courtroom procedures

WORKING CONDITIONS
Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.

PHYSICAL & MENTAL REQUIREMENTS
Positions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Manual dexterity to operate a computer keyboard and standard office equipment with ability to effectively communicate by phone, e-mail, writing and face to face required. Must be able to lift up to 50-pounds. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.

Equal Opportunity Employer

The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic,
including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

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