Manager - Logistics (Last Mile)

About noon:

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Manager, Logistics who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you’ll do:

• Maintain and improve the ground operations performance with assistant managers & hub in charge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures.
• Strategically plan and manage logistics or internal operations.
• Creating adequate team structure and managing various operational teams.
• Manage day to day operations in the network to ensure meeting of internal SLA’s along with productivity, cost and company targets.
• Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
• Work with Assistant manager & station manager on setting the yearly objectives and expansion/development plans.
• Scaling the team and the processes to support the growth of the company.
• Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Noon.
• Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
• Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
• Keep track of quality, quantity, delivery times, transport costs and efficiency.
• Direct, optimize and coordinate full order cycle
• Working closely with the Noon’s central team to share and implement global best practices
• Mentor and develop operation leaders to take up management positions across the noon operational network

What you’ll need :

• Bachelor’s Degree in Logistics or Supply Chain Management or a similar role
• Minimum 5 years of experience in Logistics managing a team
• Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.
• Excellent analytical skills as well as strong business acumen.
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Develop project & program work plan and ensure compliance with relevant stakeholders.
• Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.
• Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
• Promote efficient and effective logistics & supply chain management & processes.
• Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.