Manager Logistics Performance

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

We’re looking for a Manager, Logistics Performance to drive and improve logistics across all cities, ensuring service levels are met by identifying gaps and executing improvement plans.

What’s on Your Plate?

• Reporting and monitoring of KPIs and performance SLAs
• Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data
• Responsible for country compliance with OD processes and tools (e.g staffing forecasting, etc.)
• Providing all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics
• Leading supervisors/trainers related to logistics performance KPIs
• Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery
• Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance
• Provide weekly updates to country management on projects & performance progress

What Did We Order?

• Bachelor Degree, MBA is a plus
• 5-8 years of experience in food/grocery tech industry is highly preferred
• Extensive experience in SQL, Data Analytics tools like tableau, looker etc
• Strong communication skills, both written and verbal
• Excellent stakeholder management skills: Experience in dealing with cross-
• cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Ability to deal with ambiguity, work under pressure, handle stress,
• An individual contributor who can work in a fast-paced environment with a make it happen attitude