Manager Loyalty Fraud Risk & Data

Job Purpose

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!

The Manager Loyalty Fraud Risk & Data Privacy is responsible for managing all aspects of our loyalty program's fraud prevention and detection efforts. This is a critical role that requires a deep understanding of fraud risks and the ability to develop effective strategies to safeguard our loyalty program and protect our members' interests. This role drives of revenue protection and enhanced member experience by managing a state-of-the art, highly automated, and artificial intelligence-based security solution with multi-factor-authentication (MFA) capabilities to safeguard members accounts, personal information data and Miles. Foster a culture of risk awareness within the organisations Risk Management forums.

In this role, you will:

• Collaborate with cross-functional teams, including IT, customer support, marketing, and finance, to ensure a holistic approach to fraud prevention and detection across all relevant touchpoints.
• Develop and implement a comprehensive fraud prevention strategy for our loyalty program, ensuring the security and integrity of the program's operations.
• Stay abreast of the latest fraud trends, tools, and technologies, continuously monitoring the industry landscape to proactively identify emerging risks and implement countermeasures.
• Establish and maintain relationships with external partners, such as fraud prevention vendors, industry associations, and law enforcement agencies, to leverage their expertise and resources in combating loyalty fraud.
• Analyse fraud data and generate insightful reports, highlighting key trends, patterns, and areas of concern to senior management, and recommending appropriate actions to address fraud-related issues.
• Collaborate with the legal and compliance teams to ensure compliance with relevant laws, regulations, and industry standards pertaining to fraud prevention and data protection.
• Foster a culture of fraud awareness and prevention throughout the organization, conducting regular training sessions and awareness campaigns to educate employees about fraud risks and prevention measures.
• Design and implement the Skywards Authorities manual and manage end to end data access across all Skywards related business applications
• Develop risk and control frameworks for Cryptocurrency and Anti Money Laundering/ Combatting Financing of Terrorism (AML/CFT) in alignment with the evolution of Skywards business and miles as a digital currency.
• Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively

Qualification

To be considered for this role, you must meet the below requirements:

• Degree in Commerce, sales, or a related discipline
• 10 years plus experience in Commercial or Sales
• Certification in Auditing

Knowledge/Skills:

• International accounting qualification (ACA/CPA) with specialisation in auditing is preferable
• 10 years proven experience in fraud prevention, preferably within the loyalty program or financial services industry, with a track record of developing and implementing successful fraud prevention strategies.
• At least 10 years experience in Business Risk Assurance, Auditing, and/or Loyalty Fraud Management. Preferably air transportation or other similar technical/logistics/infrastructure related industry experience.
• Experience at a senior level in data privacy principles and compliance frameworks Knowledge/skills
• Advanced degree or professional certifications in fraud management or a similar discipline is highly desirable.
• Strong knowledge of fraud prevention methodologies, techniques, and tools, including data analytics, machine learning, and artificial intelligence.
• Working knowledge of Digital security platforms
• Understanding of Cryptocurrency, e-Wallets related risks & controls
• Understanding of Anti Money Laundering / Combatting Financing of Terrorism (AML/CFT) risks &controls & applicable national & international regulations
• Good understanding of Data Privacy principles
• Excellent analytical and problem-solving skills, with the ability to think strategically and make informed decisions in high-pressure situations.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and build strong relationships with external partners.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .