Manager, Loyalty Program Analytics

Position Purpose:

Responsible for leading the structure and execution of analytical projects, providing thought leadership across their vertical, managing direct reports, and partnering with other Loyalty teams to deliver on key project milestones and outcomes. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce.

Key Responsibilities:

10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions
20% Coordination of the activities of internal and outsourced customer analytics resources
10% Build trusted relationship with business partners

Direct Manager/Direct Reports:

Position reports to Sr Manager Loyalty Program Analytics
This position has direct reports

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Masters degree or MBA

Experience using statistics/analytics in a business or marketing setting

Experience with writing database queries and working with enterprise database tools

Familiarity with extremely large customer and transaction-level data set

Prior experience with SQL, Python and Tableau

Retail experience and/or interest

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

4

Competencies:

History of outstanding performance in strategic thinking and analysis
Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication)
Ability to develop frameworks and approaches to break complex business questions into addressable pieces
Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)
Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)
Experience with creative data visualization techniques
Experience developing executive-ready communication materials and presenting them to senior stakeholders
Ability to work closely with peers and manager in flat team structure
Demonstrated history of continuously learning new analytical techniques and approaches
Ability to interpret and translate outputs from complex analyses into business language