Manager Major Crimes (Houston, TX)

Summary of Position

The Major Crimes Investigations Manager is responsible for leading complex investigations into significant criminal activity targeting Family Dollar locations, with a primary focus on burglary, robbery, and organized retail crime (ORC). This role is critical to the protection of company assets, the safety of store associates and customers, and the integrity of store operations.

The Major Crimes Investigations Manager will utilize advanced investigative tools, data analytics, surveillance technologies, and field intelligence to identify patterns of criminal behavior, build prosecutable cases, and drive the successful resolution of investigations. The role requires close collaboration with internal Asset Protection teams, law enforcement agencies at the local, state, and federal levels, as well as prosecutors' offices and industry task forces.

In addition to conducting investigations, the Major Crimes Investigations Manager will proactively contribute to crime mitigation strategies, strengthen external partnerships, and serve as a key resource in enhancing the organization’s overall response to high-impact criminal threats. The Major Crimes Investigations Manager must complete all duties in alignment with Family Dollar’s strategy while adhering to our core values.

Principal Duties and Responsibilities

• Lead Major Crime Investigations
  Lead and manage in-depth investigations into significant criminal activity including organized retail crime (ORC), burglaries, robberies, and high- impact/value theft incidents. Collect and evaluate intelligence, conduct surveillance, analyze crime patterns, and develop fully documented cases to support successful prosecution.
• Respond to Critical Incidents
  Provide rapid, on-site response to high-impact events such as break-ins and armed robberies. Coordinate with store leadership, law enforcement, and internal partners to preserve evidence, document incident details, and support both immediate and long-term investigative actions.
• Conduct Data-Driven Crime Analysis
  Utilize investigative tools including case management systems, CCTV, exception-based reporting, and analytics platforms to identify trends, detect suspicious activity, and track ORC-related offenses across assigned territories.
• Collaborate with Law Enforcement and Prosecutors
  Serve as the primary liaison with local, state, and federal law enforcement agencies, ORC task forces, and prosecutorial offices. Facilitate joint investigations, assist in building criminal cases, and advocate for prosecution of offenders targeting the company.
• Coordinate Cross-Functional Efforts
  Partner with Asset Protection, Store Operations, Legal, and other internal partners to ensure a unified and strategic approach to crime prevention, response, and resolution across the enterprise.
• Implement Risk Mitigation Strategies
  Identify vulnerabilities and recommend physical security enhancements, procedural changes, and investigative strategies to deter and prevent incidents of theft, burglary, and robbery.
• Engage with Industry and ORC Networks
  Represent the company in organized retail crime coalitions, retail security committees, and law enforcement intelligence-sharing forums. Maintain current awareness of criminal tactics, regional threats, and industry best practices.
• Deliver Training and Awareness Programs
  Provide training to internal teams and external partners on organized retail crime trends, investigative techniques, and incident response protocols to enhance awareness and improve operational readiness.

Minimum Requirements/Qualifications -

• 5-10 years of experience in investigation of retail loss prevention, criminal justice, and law enforcement, with organized retail crime investigations experience preferred.
• Minimum age of 21 years old to travel for business.
• Valid Driver’s License
• H.S. Diploma or General Education Degree (GED) required.
• College degree preferred.
• Wicklander Certified
• Excellent written and oral communication skills
• Ability to preserve confidential information.
• Ability and willingness to move with a purpose and a strong sense of urgency.
• Ability to work extended days and weekends frequently.
• Strong attention to detail and ability to prioritize various tasks/projects.
• Proficient with Microsoft products

Ability to work a 60% travel schedule.

Full time

Port Isabel, Texas

Asset Protection

Family Dollar