Manager, Micro Mobility Operations

Redefining Land, Air, and Sea Travel… Elevating Destinations.

Coastal Transportation Services Co., a Red Sea Global Subsidiary

Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

Join our visionary team and help shape the future of transportation!

Job Purpose:

• To lead the operational planning, coordination, and continuous improvement of micro mobility services across the organization’s properties.
• This role is responsible for ensuring seamless delivery of buggy, e-bike, and other micro mobility solutions, supporting the wider Mobility strategy.
• The position holds accountability for service delivery, stakeholder engagement, team leadership and operational efficiency in a 24/7 environment.

Key Responsibilities:

Service Operations Leadership

• Manage daily micro mobility operations across multiple service types and locations.
• Ensure service continuity, timely asset availability and operational resilience.
• Support integration of new modes (e.g., e-bikes, scooters) as part of service expansion.

Team and Resource Management

• Lead supervisory staff, operators, and support teams across the micro mobility network.
• Set clear expectations and performance standards aligned with safety and customer service.
• Oversee training, onboarding, and staff scheduling to meet service requirements.

Performance and Compliance Oversight

• Ensure all services operate within regulatory, safety and policy frameworks.
• Monitor service metrics and deliver improvement plans to enhance efficiency and user satisfaction.
• Implement incident management protocols and ensure timely resolution of issues.

Stakeholder Engagement

• Act as key point of contact for operational queries, escalations, and service coordination.
• Work cross-functionally with departments including Land Operations, TOCC, Maintenance and Projects.
• Liaise with vendors and partners to support service delivery and infrastructure readiness.

Planning and Development

• Support service expansion through structured operational plans and asset deployment strategies.
• Drive forward innovation and technology adoption within micro mobility operations.
• Assist in the development of SOPs, risk assessments and operational documentation.

Reporting and Communication

• Provide regular operational updates, service performance reports and improvement proposals.
• Ensure consistent communication across teams and with leadership.

Profile Requirements

• Experience in operations or transport leadership, preferably within micro mobility or fleet services.
• Proven ability to manage teams in fast-paced, high-visibility environments.
• Strong interpersonal skills with the ability to collaborate across functions and resolve challenges quickly.
• Operational mindset with the ability to lead services at both strategic and frontline levels.
• Adaptable and resourceful, with a commitment to service excellence.