Manager, Non-Traditional & Franchise Services

Job Summary:

The Manager, Non-Traditional and Franchises Services, is responsible for maintaining and accelerating the growth of Non-Traditional restaurants across targeted domestic markets, driving both new-unit development and strategic transactions within the system. This role will take action on leadership visions, execute field strategies, and align with outlined growth goals for franchise recruitment, pipeline management, real estate coordination, and long-term territory planning. The role will work closely with the legal, finance, real estate, and franchise operations teams to ensure cohesive development execution aligned with company growth objectives.  

This role is directly responsible for supporting the growth goals of the National Domestic Development team, taking action to drive results of the outlined performance metrics. This role supports the Director Across development funnels and ensures compliance with regulatory and internal standards, including legal protocols. Must be proactive in grassroots recruitment efforts and constantly “Think outside the box” to make deals happen. 

Key Responsibilities:

• Execute and manage the strategic vision for Non-Traditional U.S. franchise growth, aligned with enterprise goals and market priorities. 
• Manage national Non-Traditional franchising efforts, including new unit growth; evaluate opportunities, recommend deal structures, prioritize candidates, and escalate risks, reinforcing manager level judgment vs. execution-only support.
• Educate current franchisees on Non-Traditional opportunities within their respective markets.
• Serve as a driver and liaison of the franchisee qualification process, ensuring adherence to company standards.
• Primary contact to work cross-functionally with operations, legal, real estate, finance, supply chain, and R&D to ensure deals are structured within company guidelines 
• Be proactive in recruiting new candidates  
• Enforce and drive results for performance reporting and forecasting across franchise recruitment and openings; provide regular executive-level updates and data-driven insights; responsibility for driving corrective action when targets are missed.
• Maintain high-level relationships with concessionaire partners, serving as a strategic advisor on development opportunities. 
• Represent the brand, alongside executive leaders, at national conferences, franchise expos, and industry events to elevate Little Caesars' visibility among prospective partners. 
• Lead the services component for the department, including strategic events, trade shows, lead generation software, and recruitment marketing.

Required Knowledge, Skills and Abilities:

• Bachelor’s degree required; equivalent experience in franchise development may be considered
• 3+ years of experience in franchising, business development, within the QSR or multi-unit retail industry, with a strong emphasis on Non-traditional Development 
• Proven ability to lead and manage complex deal structures, negotiations, and cross-functional initiatives
• Experience leading the management and implementation of support services  
• Knowledge of franchise sales processes, legal documentation (FDD), territory planning, and regulatory requirements
• Exceptional communication, influence, and relationship-building skills at the executive and franchisee level
• Demonstrated ability to think strategically while executing tactically in a fast-paced, matrixed organization

Preferred Knowledge, Skills and Abilities:

• Financial and business acumen with the ability to evaluate investment decisions and market potential. 
• Familiarity with CRM platforms (e.g., FranConnect) and data-driven development tools. 
• Ability to travel up to 50% of the time while managing national and regional relationships. 

Working Conditions:

• Remote based with national travel to support market visits, franchisee meetings, and industry events.

Work Location: Hybrid remote in Detroit, MI 48201