Manager of Caregiver Relations

INTEGRIS Health Corporate Office, Oklahoma’s largest not-for-profit health system has a great opportunity for a Manager of Caregiver Relations in Oklahoma City, OK. In this position, you’ll be a part of our HR Strategy team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Manager of Caregiver Relations builds, leads, and continuously improves the Caregiver Relations function. Sets the bar for method, quality, and experience. Owns tiering rules, Key Process Standard Work, analytics, on-call readiness, and executive reporting.

• Build, sustain, and continuously improve the experience touchpoints, communication standards, and loop closure standards
• Translate complex casework into executive-level insights that drive policy and leadership behavior
• Hold the line on consistency and equity while enabling compassionate decisions aligned to INTEGRIS Health values
• Implement the Caregiver Relations standards; tier definitions, key process standard work, templates, professional standards, and caregiver resources
• Hire, coach, and performance-manage Tier I – III talent; run on-call and surge capacity
• Own case management workflows, documentation standards, and experience service level agreements
• Review and assign escalations; personally lead or oversee select Tier III investigations
• Partner with HR Talent Strategy, Legal, Compliance, Caregiver Safety, and Caregiver Health on outcomes and risk mitigation
• Produce monthly/quarterly insight reports (themes, hotspots, leading indicators, equity checks)
• Partner with HR Talent Strategy for leader education on documentation and corrective action
• Ensure audit-readiness, evidence handling, and litigation support discipline

REQUIRED QUALIFICATIONS
EXPERIENCE:

• 5 years HR/Employee Relations experience
• Formal training in employee relations investigations, mediation, and conflict resolution

EDUCATION:

• Bachelor’s or equivalent

PREFERRED QUALIFICATIONS
EXPERIENCE:

• Healthcare HR experience preferred