Manager of Dispatch

JOB SUMMARY:

The Manager of Dispatch oversees the day-to-day activities of the Dispatch function, which includes implementing department specific policies and procedures, identifying, and implementing operational improvements, and engaging supervisory staff to work together to accomplish goals/objectives. This position will also be responsible for overseeing the grievance process including the investigation, response, and appeal of grievances associated with the Dispatch function.

REPORTS TO: Director of Transportation

SUPERVISES: Dispatchers

SALARY: $75,000 - $80,000 annually (depending on experience)

BENEFITS INCLUDE:

• Staying Healthy: Medical, Dental (currently free) and Vision (currently free), Flexible Spending Account (FSA)
• Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance
• Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Public Service Loan Forgiveness (PSLF), Culture & Inclusion Council, BJ's Wholesale Club Discount, and more!

Click here to view current medical plan rates!

ESSENTIAL FUNCTIONS:

• Assigns projects/tasks, ensures adequate resources, and oversees completion.
• Evaluates performance of subordinates, provides feedback, and creates corrective action plans. Coordinate functional unit hiring and termination decisions with the Director of Transportation.
• Tracks attendance, time off requests, and ensures the functional unit has adequate coverage.
• Works with the Dispatch Lead to ensure new hire training is being conducted and evaluates effectiveness.
• Identifies ad-hoc and routine refresher training needs and coordinates and/or executes training.
• Develops strategies to review and improve performance outcomes against standardized metrics.
• Participates on the cross functional On-Time Performance (OTP) review team and implements actions to improve OTP.
• Maintains relationship with unions including investigating and resolving grievances.
• Shares lessons learned from ATU grievances with Dispatchers.
• Ensures that contract provisions and work rules are complied with within Dispatch.
• Participates in the ad-hoc process between the Company and the Union to discuss and implement work rule changes.
• Assist the Scheduling Department in ATU Bus Operator pre-pick preparatory actions and coordinate/oversee the pick to ensure successful completion.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of Federal, State, and Local Laws governing transit systems.
• Proven ability to show discretion in judgment.
• Strong visual, verbal, and written communication skills.
• Ability to plan and prioritize to achieve a defined objective.
• Capable of efficiently handling multiple priorities at any given time.
• Detail-oriented.
• Ability to establish and maintain effective working relationships.
• Ability to drive process improvement activities and associated change management.
• Knowledge of all Bus Operator rules and regulations as well as Collective Bargaining Agreements for both ATU Local 282 and Teamsters Local 118.

EDUCATION & EXPERIENCE:

• Associates Degree in job-related field preferred.
• A minimum of five (5) years of supervisory/managerial experience.
• Applicable work experience in Operations or similar field preferred.
• An equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Theemployee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION:

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

RGRTA is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.