Manager of Insight Generation & Decision Support

Job Purpose:

• The Manager of Insight Generation & Decision Support is responsible for delivering timely, data-driven insights to inform executive decision-making, supervisory actions, and policy development. The role focuses on generating actionable intelligence through scenario modelling, trend analysis, and visualization, while supporting IA’s efforts to embed a data-driven culture across the organization. The role collaborates closely with internal stakeholders and supports the development of user-friendly tools to communicate insights effectively.

Key Responsibilities and Activities

Operations Management:

• Implement the policies, regulations, procedures, and controls so that all relevant procedural/ legislative requirements are met while delivering high-quality and cost-effective results

Models & AI:

1. Rapid Insight Generation & Analytics

• Provide on-demand analytical support to IA leadership and departments using both structured and unstructured data sources.
• Conduct scenario-based analysis, generate trend reports, and develop early warning indicators on emerging risks and regulatory issues.
• Analyze compliance-related data from the Insurance Data Hub to assess and predict IA’s regulatory adherence and operational gaps.
• Respond to supervisory escalations and crisis situations with high-speed data interpretation and reporting.
• Manage and respond to executive insight requests through a structured hotline or service request process.

2. Decision Support for Leadership and Operations

• Collaborate with the Models & AI team to develop predictive models and simulations for policy evaluation.
• Translate complex datasets and model outputs into clear, concise briefing materials, reports, and dashboards for decision-makers.
• Support strategic and operational decision-making by developing tools to prioritize supervision efforts and monitor market developments.
• Deliver insights in a format accessible to senior executives, ensuring clarity and relevance to IA priorities.

3. Visualization & Communication

• Develop dashboards, infographics, and interactive data visualizations aligned with IA's design standards.
• Build and support data self-service layers in collaboration with the Data Engineering team to empower non-technical users.
• Provide training and promote data literacy across IA departments to increase adoption of insight tools.
• Support IA’s Communications team in public-facing data storytelling when required.
• Track usage and effectiveness of insight products and continuously enhance them based on feedback.

4. Coordination & Integration

• Work closely with Supervision, Policy, Risk, and Strategy teams to identify high-impact analytical needs.
• Ensure all insights are based on high-quality, validated data through coordination with Data Governance and Data Engineering teams.
• Share user feedback with the Models & AI team to support continuous improvement of predictive and simulation tools.
• Maintain alignment of insight generation efforts with IA’s strategic objectives and operational workflows.
• Perform other activities as and when required.

Qualifications and Requirements

Knowledge and Experience :

• 8+ years or more of relevant experience in analytics, business intelligence, or decision support roles.
• Experience with query languages (e.g., SQL) and scripting languages (e.g., Python, R) is an advantage.
• Strong analytical thinking, attention to detail, and ability to work under tight deadlines.
• Ability to communicate complex information clearly to technical and non-technical audiences.

Education and Certifications:

• Bachelor’s degree in Data Science, Economics, Statistics, Public Policy, Business Analytics, or a related field.
• Relevant certification is preferred