Manager of Order Management

Manager of Order Management - HVAC Products | Carrier Enterprise

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Manager . Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Objective The Order Management Manager will oversee a large team of Order Management Representative providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group

Duties and Responsibilities

• Act as a "working manager" which provides technical support to the Commercial sales

organization, including monitoring shipping, delivery, and return statuses as needed.

• Collaborate with team members to ensure high-quality customer service for both internal and

external customers. Implement proactive measures to prevent potential issues and streamline

internal processes for efficient handoffs between functions.

• Supervise team members' performance and process management to ensure efficient handling of

customer requests for orders and product information, and accurate entry of orders in the CSD

ordering system.

• Manage customer orders from initiation to delivery.
• Provide post-sale follow-up and support as required.
• Collaborate with customers, sales, and internal/external suppliers to resolve issues.
• Work with the sales staff to prepare and submit job quotes
• Oversees teams on the take off and submit job quotes.
• Assist with warranty department to overcome customer issues.
• Manages the career life cycle of team members, including performance management, career

discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track

Required Qualifications

• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Strong leadership skills with the ability to adapt to respective audiences.
• Proven customer service skills
• Knowledge of HVAC products, markets and equipment
• Exceptional communications skills complete with ability to follow through.
• Strong analytical and problem-solving skills
• High sense of urgency
• Proficient in Microsoft Office applications
• Professional phone etiquette

Preferred Qualifications

• Prior management/supervisory experience strongly preferred.
• Minimum of 2 plus years within HVAC or similar industry preferred

Requirements

Minimum High School or GED Preferred 2 Year / Associate Degree

4 Years Experience required in a Sales support role

Benefits:

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Requirements:

Preferred Qualifications

• Prior management/supervisory experience strongly preferred.
• Minimum of 2 plus years within HVAC or similar industry preferred