Manager-Operational Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Operational Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express.

The Manager, Human Capital will be part of the GRC organization and will report to the Director, Human Capital Risk Management. The incumbent will be responsible for the oversight of Human Capital risk. The incumbent will lead a team of risk professionals in India and will be responsible for establishing Human Capital risk management policy and standards, effectively challenging processes, policies, strategies, frameworks and governance procedures devised by first line teams to manage Human Capital risks, and monitoring and reporting independent risk assessment. We are seeking an experienced leader to be a part of this exciting journey.

Key Responsibilities:

• Establish Human Capital Risk Management Program, including policy and standards, governance, roles & responsibilities, and requirements.
• Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of human capital risks.
• Educate first line teams across the enterprise about risk management programs and practices.
• Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related regulations.
• contribute and participate in various risk management activities including, but not limited to, risk and control self-assessment, risk appetite framework monitoring, metrics monitoring, development and oversight, and new product governance.

Minimum Qualifications:

• Minimum 4+ years in risk management, compliance, human resources, or a similar role.
• Strong analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion.
• Can exercise independence of judgment and autonomy with the ability to operate with limited level of direct supervision.
• Effectively coach, train and develop a team in all aspects of their role
• Demonstrated ability to successfully manage multiple priorities in a dynamic environment.
• Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs’ maturity and development.
• Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks.
• Aptitude to communicate findings to colleagues, business partners, and senior leaders.
• Exceptional professional communication skills – clear, logical, and structured
• Impeccable integrity required for handling confidential information.
• Rigorous and analytical approach to problem-solving, decision-making, and prioritization.
• Exceptional command in Microsoft Office suites particularly Excel, PowerPoint, and Word.

Preferred Qualifications:

• Minimum 8 years (including 3+ years of leadership experience) in operational risk management, compliance, human resources, or a similar role in the financial services industry.
• Professional Certification (SHRM)
• Second line of defense (2LOD) risk management experience with a focus on human capital and/or human resources.
• Experience with risk assessments, testing, and/or advanced analytical skills.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.