Manager Operational Risk Management

About Commercial Bank

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

The Operational Risk Manager will support the implementation of the ORM framework by driving risk identification, control assessment, testing, incident analysis, and KRI development across business units. The role will also contribute to the rollout of the Bank’s GRC system, engaging key stakeholders, and ensure compliance with regulatory requirements related to operational risk.

Key Responsabilities

Operational Risk Management

• Assist in planning, managing and providing ongoing support for the implementation of the Bank’s operational risk framework which include all operational risk tools;
• Assist in providing guidance and support to business units to ensure successful management, identification, measurement and monitoring of the Bank’s operational risks;
• Facilitate risk assessment programmes for business units and working with them to identify and monitor relevant risks;
• Follow up with business units to design and implement controls and action plans that mitigate operational risk;
• Analyse and monitor all operational risk incidents, impact and completion of action plans;
• Assist business units in developing key risk indicators (KRI) and Risk Appetite (RAS)for all key risk areas, thresholds and reporting in the risk dashboard;
• Assist in the management of operational risk committee and other relevant risk committees to ensure reporting is done accurately and timely
  
  

Governance Risk and Compliance (GRC) system

• Coordinate the end-to end implementation of operational risk system which includes preparation of Business and User Requirements that reflects the Bank’s ORM methodology, UAT and roll-out.
• Collaborate with internal IT department and system vendor to effectively implement the GRC system
• In-charged of operational risk reporting including all of the elements in the ORM framework (i.e. RCSA, KRI and Loss Events)
• Assist in end-to-end automation of the information need to be provided to senior management and Operational Risk Committee
• To perform benchmarking by analyzing external data vs internal data on a need basis.
  
  

Other Responsabilities

Relationship Management & Reporting

• Develop positive and productive working relationships with business units and promote knowledge sharing;
• Prepare any internal ad-hoc requests i.e. memos, presentations, documentation request etc;
• Respond to audit request or any initiative or request related to Non-Financial Risk department;
• Respond to regulatory request or reporting whether planned or ad-hoc;
• Execute BAU internal reporting and reconciliation activities as assigned.
  
  

Continuous Improvements

• Contribute to the identification of opportunities for continuous improvements of processes and practices considering international best practices for productivity improvements, cost reduction and process improvements.
• Effectively utilizing technological resources, suggest ways for automation for better efficiency.
  
  

Conduct trainings and workshops with 1LOD business and support departments to improve the system utilization across the Bank.

Required Qualifications

What we are looking for:

• Bachelor degree in Business, Economics; Finance or any related field
• Professional risk management certifications or any relevant professional certification would be considered
• Excellent writing and presentation skills
• Proficient in MS Office applications (Word, Excel, Powerpoint)
• Proficient in VBA, Data visualization tools, Power BI would be considered
• English/Arabic Language is prefered.
  
  

Required Experience

• More than 5 years’ experience in Banking industry/ Big four servicing financial institutions.
• Operational Risk Management in the first or second line of defense.
• Extensive knowledge of operational risk management and framework.
• Knowledge of banking industry products, processes, and services
• Business process management.
• Ability to collaborate and communicate effectively
• Ability to drive and achieve desired results within the defined time duration
• Ability to interact with other departments in multi-cultural environment
  
  

Why Commercial Bank

• Best Performing Bank in Qatar in The Banker’s prestigious Top 1000 World Banks Rankings 2025.
• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective
  
  

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CB! Please note that only selected candidates will be contacted for further steps in the hiring process.

This job posting is for informational purposes only, and CB reserves the right to modify, withdraw, or close it at any time without notice.