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Manager Operations
JOB_REQUIREMENTS
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Key Responsibilities:
- Manage inbound operations and ensure results align with customer SLAs.
- Maintain good working relationships and communication with customers and stakeholders.
- Lead and handle independent inbound operations.
- Assist in meeting performance targets and participate in problem-solving processes.
- Ensure service providers meet requirements and follow SOPs.
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Provide accurate inputs for billing and MIS.
- Review daily working processes and manage people effectively.
- Ensure operational issues are registered, resolved, or escalated appropriately.
- Ensure adherence to SOPs and achievement of KPIs.
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Promote safe working practices and participate in quality initiatives.
- Communication skills (English/Local Language), spoken and written.
- Leadership skills.
- PAN India Transportation knowledge.
- Good documentation skills (screening, archiving, retrieval).
- Good people management skills.
- Customer Orientation.
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