Manager Outlet Operations

We are a fast-growing premium ice cream brand dedicated to delivering exceptional customer experiences, high-quality products, and world-class service. We are looking for an energetic and results-driven Outlet Manager to lead our outlet operations and drive business growth.

Key Responsibilities

• Manage the day-to-day operations of the outlet, ensuring smooth and efficient service.
• Lead, motivate, and develop outlet team members.
• Deliver outstanding customer service and handle customer feedback professionally.
• Achieve sales targets and maximize outlet profitability.
• Monitor inventory levels, stock ordering, and wastage control.
• Ensure compliance with food safety, hygiene, and company standards.
• Prepare staff schedules and manage labor costs effectively.
• Train and coach employees on service excellence and product knowledge.
• Monitor cash handling, daily sales reporting, and operational performance.
• Execute local marketing and promotional activities to increase sales. These responsibilities align with common outlet management duties in food and beverage operations.

Requirements

• Bachelor's degree or Diploma in Business, Hospitality, Retail Management, or a related field.
• 3+ years of experience in retail, café, restaurant, dessert, or ice cream outlet management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Experience in inventory management, staff scheduling, and sales performance tracking.
• Ability to work flexible shifts, including weekends and holidays.
• Proficiency in POS systems and basic MS Office applications

Interested candidates are invited to submit their updated CV to syed.saqib@jofagroup.com

Please mention "Outlet Manager " in the subject line of your email.

Only shortlisted candidates will be contacted for further assessment.

Work Location: In person