Manager - Payroll and Tax Operations

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

What this job requires:
Operational Management
Manage tax professionals and ensures strategic oversight of payroll tax processes, compliance, and system management.
Foster collaboration across HR, Finance, and external vendor relationships
Support departmental goals, performance metrics, and ensure adherence to Service Level Agreements (SLAs)
Support performance reviews and manage staffing needs for the payroll tax team
High proficiency in guiding and advising in resolving complex payroll queries across Tier 2-3
Support HR change and transformational efforts impacting the function and business
Align with Quality Framework and own Quality check from payroll tax risk and control perspective
Strategic Tax Operations
Oversee comprehensive payroll tax compliance across all federal, state, and local jurisdictions
Direct company-wide state and local tax registrations and quarterly government reporting initiatives
Lead SOX audit compliance efforts and coordinate with internal and external auditors
Manage relationships with ADP, W4 vendors, and other critical service providers
Systems & Process Management
Provide strategic oversight of ADP Global View and Smart Compliance implementations
Direct testing protocols for federal, state, and local tax updates and system rate accuracy
Ensure robust documentation and continuous improvement of all payroll tax procedures
Lead special projects and system enhancement initiatives
Complex Tax Resolution
Oversee US tax equalization settlements and international assignment tax matters
Direct US Hypo withholding tax calculations and IRS payment/refund processes
Manage complex multi-state payroll tax scenarios and dispute resolution
Provide executive-level reporting on payroll tax operations and compliance status

Qualifications:
Required Experience
8-10 years of progressive payroll tax experience with demonstrated managerial responsibilities
Extensive multi-state and local payroll tax expertise in multi-national organizations
Proven track record managing payroll tax teams and complex compliance operations
Advanced knowledge of ADP Global View, Smart Compliance, and enterprise payroll systems
Core Competencies
Strategic thinking with strong analytical and problem-solving capabilities
Excellent communication and presentation skills
Excellent tax research abilities using Bloomberg Tax and similar resources
Strong project management and change leadership experience
Ability to operate effectively under tight deadlines while managing multiple strategic initiatives

What we can do for you:
At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.