Manager, Performance & Monitoring Tools

Role Purpose

Govern monitoring and observability platforms that enable operational visibility across digital services, ensuring monitoring coverage, telemetry integrity, and effective alert management aligned with modern observability and ITIL monitoring frameworks.

Position Information

• Unit: Digital & Technology
• Division:
• Location: Muscat
• Grade: L3
• Line Manager:
• Direct reports:
  
  

Minimum Role Requirements

Qualification : Bachelor’s degree in relevant discipline

Experience

Internal: 4 years of relevant experience

External: 6 years of relevant experience

Key Accountabilities

• Govern monitoring tools used across infrastructure and applications
• Maintain monitoring coverage for critical digital services
• Maintain architecture of observability and telemetry platforms
• Ensure integration of monitoring data across systems
• Define alert thresholds and escalation standards
• Ensure alerts remain actionable and meaningful
• Identify monitoring gaps across digital services
• Expand monitoring visibility where required
• Ensure accuracy and reliability of telemetry data
• Maintain integrity of monitoring signals and operational metrics
• Manage lifecycle of monitoring and observability tools
• Ensure tools remain aligned with operational needs
• Integrate monitoring platforms with analytics and reporting tools
• Support operational teams with unified service visibility
• Ensure monitoring frameworks align with ITIL monitoring practices and industry observability standards
  
  

Key Competencies

Leadership

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment
  
  

Behavioral

• Drives Achievements
• Ethics & Compliance
• Timely Decision - Making