Manager - PMO

Job Description

Role Purpose:

Manage the Project Management Office as Project Manager and deliver disciplined execution of Bupa Arabia’s digital projects. This role will establish and enforce enterprise-wide project governance, ensure critical priorities are translated into executable roadmaps/actions, and focus on delivery excellence across IT, product, platform, and engineering.

The project manager will own benefits realization, and delivery capacity planning, ensuring initiatives deliver measurable business value, on time and within budget. The role will also act as the bridge between technology execution and business outcomes, fostering alignment, transparency, and adoption across the enterprise.

Key Accountabilities:

1- Project Planning;

• Establish and evolve enterprise-wide project management methodologies (Agile, SAFe, PMI/PMP) tailored to Bupa Arabia’s operating model
• Define value realization metrics and ensure programs deliver measurable business impact.
  
  

2- Project Delivery;

• Lead execution across IT, product, platform, and engineering teams, ensuring end-to-end visibility and accountability for outcomes.
• Monitor budgets, timelines, KPIs, and delivery quality, ensuring adherence to the approved business case.
• Identify and manage risks, dependencies, and issues across parallel workstreams, implementing mitigation strategies.
  
  

3- Stakeholder Engagement & Governance;

• Coordinate program planning, resource allocation, and progress reporting with senior leadership and key stakeholders.
• Lead business update forums, ensuring transparency on progress, challenges, and decision points.
• Act as the bridge between technology execution and business outcomes, enabling data-driven decision-making.
  
  

4- Reporting and Monitoring;

• Publish weekly/monthly progress reports for assigned projects.
• Drive and ensure accurate and timely completion of daily/monthly actions/tasks.
• Ensure consistent adoption of best practices, tools, and standards for program and project management.
  
  

Skills

• Mastery of program/project management frameworks including Agile, SAFe, PMI, and PMP-certified (preferred).
• Proven track record in leading large-scale, cross-functional programs across digital, IT, and engineering.
• Strong skills in roadmap planning, executive reporting, stakeholder engagement, and conflict resolution.
• Deep understanding of software delivery lifecycles, enterprise systems, and technology governance.
• Proactive, highly organized, and detail-oriented with a business-first mindset.
• Ability to balance strategic thinking with hands-on execution in fast-paced environments.
• Prior experience in healthcare, insurance, or regulated industries is a plus.
• Familiarity with tools such as Jira, Confluence, Microsoft Project, and Power BI is beneficial
• Master’s degree in Business Administration (MBA), Project Management, or related discipline preferred.
• Professional project/program management certifications strongly preferred (e.g., PMP, PgMP, PRINCE2 Practitioner, PMI-ACP, SAFe Agilist).
• Additional certifications in portfolio management (PfMP) or process improvement (Lean Six Sigma) are a plus.
  
  

Education

Bachelor’s degree in Business Administration, Project Management, Engineering, Computer Science