Manager Product Support

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Lead the development, launch, and lifecycle management of B2B products and services by driving market research, pricing strategies, OEM partnerships, and cross-functional collaboration. Monitor product performance and customer insights to optimize offerings, while developing go-to-market strategies and enabling sales channels for successful commercialization.

HOW CAN YOU EXPRESS YOUR TALENT

• Timely updates to product roadmap (quarterly)
• Achievement of product performance KPIs (revenue, ARPU, uptake)
• Delivery of product enhancements versus plan
• Accuracy of pricing models and revenue forecasts
• Approval cycle efficiency and turnaround time
• Reduction in revenue leakages and margin improvement
• Successful completion of technical, legal, and commercial onboarding
• Partner SLA compliance
• Timely integration and launch execution
• Number of new ideas evaluated and approved
• Successful launch of new services as per GTM timelines
• Contribution to innovation pipeline
• Timely execution of product deployments
• Internal stakeholder satisfaction
• Percentage of projects delivered within scope and timeline
• Delivery of sales kits, training sessions, and pricing support
• Sales pipeline conversion driven by product initiatives
• Timely and quality delivery of GTM collateral requirements

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• Bachelor’s degree in Business Administration, Computer Science, Engineering, Telecommunications, Information Technology, or a related field (mandatory)
• Master’s degree (MBA / MS Telecom / MS Project Management / MS Information Systems)
• 3–6 years of experience in product management, project management, portfolio management, or commercial/technical roles within the telecom, ICT, or technology services industry.

Experience:

• Experience in managing fixed network products, broadband solutions, enterprise connectivity, or digital platforms is a strong advantage
• Proven experience in cross-functional stakeholder management , pricing & financial modelling , vendor/partner onboarding , and end-to-end product lifecycle management

Technical Competency:

• Core Connectivity
• Project Management
• Product Knowledge
• Commercial

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.